Tuesday – May 9, 2023

3:00 p.m. – 7:00 p.m.

Early Registration

Wednesday – May 10, 2023

7:00 a.m. – 7:30 p.m.


8:00 a.m. – 2:30 p.m.

Exhibitor Set-Up
Exhibitors are welcome to setup between 8:00 a.m. and 2:30 p.m.

7:30 a.m. – 2:00 p.m.

Recovery Management Network Sessions (RMN) – (Members Only)

Moderator: Jason Godwin – Southeast Toyota Finance

Location: Mesquite
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join,
please go to https :// and complete the membership form.

1:00 p.m. – 3:00 p.m.

Poolside Networking Event
The Poolside Networking Event will be at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event.

3:30 p.m. – 4:45 p.m.

Credit Union Peer Group
Moderator: Chris StraiterBECU
Location: Desert Willow
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, not vendors. If you are not a member and would like to join, please go to and complete the membership form.

5:00 p.m. – 5:30 p.m.

First Timer Orientation and Introductions
Join other first-timers to meet and network, and learn ideas to maximize your conference experience.

5:30 p.m. – 7:30 p.m.

Opening Reception and Exhibits
Sponsored By : Sentry Credit


Thursday – May 11, 2023

7:00 a.m. – 7:00 p.m.


8:00 a.m. – 9:00 a.m.

Continental Breakfast – Exhibit Hall
Sponsored By: Unifin, 

Have breakfast and network with your peers.

8:45 a.m. – 9:00 a.m.

Opening Remarks
Mark Naiman, ITP MDR LLC

9:00 a.m. – 10:00 a.m.

Keynote Session –  Consumer Psychology – Understanding, analyzing, and utilizing the Data
Maria Douneva, PhD.

As the world of consumer finance continues to evolve from both a technological and regulatory perspective, the need to understand today’s consumer is more important than ever before. The methods and channels for effective and productive communication with consumers, (i.e. our customers), must keep up with the needs and wants of today’s changing social and technological needs.  

10:00 a.m. – 10:30 a.m.

Morning Break and Networking
Sponsored By: The Law Office of Sarah A. Okrzynski, LLC

10:30 a.m. – 11:00 a.m.

CFPB Update
Mark Cavin – CFPB

11:00 a.m. – 12:00 p.m.

Current Regulatory Environment – “The Good, The Bad, and It’s About to Get Ugly”
Joann Needleman, Clark Hill
Manny Newburger, Barron & Newburger, P.C.
Dara Tarkowski, Actuate Law and General Counsel, ITP

12:00 p.m. – 1:00 p.m.

Networking Lunch
Sponsored By: National Bankruptcy Services, RNN Group, Skit.Ai

1:00 p.m. – 1:30 p.m.

Networking “Make Your Own Sundaes” in Exhibit Hall

1:30 p.m. – 2:15 p.m.

Near Shore Opportunities Redefined – Challenges in A – Real World Discussion
Tom Nusspickel, American First Finance
Melissa Massey, National Credit Adjusters
Dan Johnson, PIMSWARE – Kore Contact
Mark Naiman – Managing Partner ITP

2:15 p.m. – 3:00 p.m.

Operational Hot Topics

Paul Osborne, FNBO

Dan Erdmann, Charter Communication


3:00 p.m. – 3:30 p.m.

Afternoon Break and Networking in Exhibit Hall
Sponsored by: National Debt Holdings
Between speaker sessions, take a quick break with us and grab a delicious  snack and explore the exhibit hall and network with your peers.

3:30 p.m. – 4:15 p.m.

Vendor Management and Vendor Oversight Panel
Bev Evancic, Resource Management Services, Inc.
Jeremy Ruth, Arvest Bank

4:15 p.m. – 5:00 p.m.

Thinking About Your Portfolios Like an Economist

Join us for a conversation with one of the CFPB’s first economists about how economics is applied in consumer financial services, and how economics can inform how you think about your portfolio.

Xiaoling Ang, NERA.
Randy Rivera, ITP

3:30 p.m. – 5:00 p.m.

Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only)
Moderator: James Cooper, Santander Consumer USA
Peer Group Meets in Desert Willow Room (just behind Registration Desk)
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.

5:00 p.m. – 7:00 p.m.

Cocktail Reception and Key Boxes – Exhibit Hall
Sponsored by: Absolute Resolutions Corp.
Cocktail Reception and Key Boxes, provides an additional opportunity to visit our exhibitors, see the latest in products and services, and join in the Key Box fun. You won’t want to miss it. Exhibitors have a certain number of keys, which they can provide to their booth visitors, until they run out. Take your keys to the prize box area located in the Exhibit Hall to see if you can unlock one of the treasure chests! Key boxes are filled with fun prizes. Get a key from an exhibitor and try your luck to win.

Friday – May 12, 2023

8:30 a.m. – 9:30 a.m.

Full Breakfast – Champagne, Bloody Marys and Peer Networking

Join breakfast tables and chat with peers involved in PowerSports Finance, Bankruptcy, Credit Unions, Community Banks, Fintech, and other specialty groups, or meet others while you dine.

Sponsors: Connect BPS, Conduent, Clerkie

9:30 a.m. – 9:55 a.m.

Last Chance for Exhibitor Demos and Fireside Chats in Exhibit Hall.

10:00 a.m. – 11:40 a.m.

Creditor’s Roundtables
Pick 3 Roundtables to Join 30 minutes each: 10:00 am – 10:30 am, 10:32 am – 11:02 am, 11:04 am – 11:35 am.

In addition to the quality speakers in our main conference sessions, the Creditor’s Roundtables on Friday morning give all attendees the opportunity to choose three different roundtable sessions to join. This allows all  attendees to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.

Table 1

Legal Issues for Credit Unions
Doug Blecki, Silverman Theologoueue

Join this discussion for an open dialogue about the current legal issues impacting credit unions.

Table 2

Vendor Oversight – Third party Risk – a discussion.
Debbie Venderley

What is more important for your organization: compliance, security, performance and/or financial risks?

Table 3

Repossession & Remarketing Strategies
Jerad Broaddus
Walt Disney World / Partners Federal Credit Union

Strategies within repossession and remarketing. Ask your questions, share your stories here!

Table 4

CFPB Roundtable.
Mark Cavin

Mark Cavin joins us to answer questions or join the discussion surrounding topics within the receivables management space.

Table 5

Topic – AI implementation and real world challenges and applications.
Dan Erdmann
Charter Communications

Join Industry Legend Dan Erdmann as he discusses functional application of real AI vs conflated “hot word” terminolog

Table 6

Ask Your Legal Expert – Hot Topics & Litigation
Stacy Rodriguez, Actuate Law
Manny Newburger, Barron and Newburger

Got burning questions? I bet your peers do as well. Join this group for a discussion on how to tackle current compliance and legal challenges facing the industry. No topic is off limits.

Table 7

Topic – “The Lucky 7’s Table” – 7/7/7 FTC rules chat!
Chris Straiter

Not much of a description needed, join this “lucky” table to briefly chat on the new 7’s rule’s and what things to do to protect yourself and your business from risk.

Table 8

Topic – The Repo Discussion

James Cooper – Join this roundtable to discuss the current trends in repossessions, and some key elements, such as: unintended repossessions, breach of peace and voluntary surrender.

Table 9

Agency Monitoring – Changes in a Post COVID Environment

Bev Evancic – Resource Management Services, Inc
Ken Evancic – Resource Management Services, Inc

Table 10

Omni-channel Communications – What works? What doesn’t?
Sam Matthews

A practical discussion surrounding the utilization of different and evolving communication paths. Phone and mail continue to decline in positive contact rates, which alternate areas of communication are you using?

11:40 a.m. – 12:00 p.m

Cyber Cafe Sponsored Laptop Drawing and Closing Remarks
Attending creditors are eligible for the Cyber Cafe Sponsored laptop drawing. Vendors, sponsors and exhibitors are not eligible to win. Winners must be present to win.

12:00 p.m.

Bento Box Lunch Networking
Stay, eat and enjoy with peers, or grab your lunch box and head home.
Sponsor: Quanta Credit Services

12:00 p.m.

Conference Concludes