Past Events
| Time | Event |
| Tuesday – May 9, 2023 | |
| 3:00 p.m. – 7:00 p.m. | Early Registration |
| Wednesday – May 10, 2023 | |
| 7:00 a.m. – 7:30 p.m. | Registration |
| 8:00 a.m. – 2:30 p.m. | Exhibitor Set-Up Exhibitors are welcome to setup between 8:00 a.m. and 2:30 p.m. |
| 7:30 a.m. – 2:00 p.m. |
Recovery Management Network Sessions (RMN) – (Members Only) Moderator: Jason Godwin – Southeast Toyota Finance Location: Mesquite |
| 1:00 p.m. – 3:00 p.m. | Poolside Networking Event The Poolside Networking Event will be at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event. |
| 3:30 p.m. – 4:45 p.m. | Credit Union Peer Group Moderator: Chris Straiter, BECU Location: Desert Willow Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, not vendors. If you are not a member and would like to join, please go to https://resourcemanagement.com/networking.html and complete the membership form. |
| 5:00 p.m. – 5:30 p.m. | First Timer Orientation and Introductions Join other first-timers to meet and network, and learn ideas to maximize your conference experience. |
| 5:30 p.m. – 7:30 p.m. | Opening Reception and Exhibits Sponsored By : Sentry Credit |
| Thursday – May 11, 2023 | |
| 7:00 a.m. – 7:00 p.m. | Registration |
| 8:00 a.m. – 9:00 a.m. | Continental Breakfast – Exhibit Hall Sponsored By: Unifin, CollaborationRoom.ai Have breakfast and network with your peers. |
| 8:45 a.m. – 9:00 a.m. | Opening Remarks Mark Naiman, ITP MDR LLC |
| 9:00 a.m. – 10:00 a.m. | Keynote Session – Consumer Psychology – Understanding, analyzing, and utilizing the Data Maria Douneva, PhD.As the world of consumer finance continues to evolve from both a technological and regulatory perspective, the need to understand today’s consumer is more important than ever before. The methods and channels for effective and productive communication with consumers, (i.e. our customers), must keep up with the needs and wants of today’s changing social and technological needs. |
| 10:00 a.m. – 10:30 a.m. | Morning Break and Networking Sponsored By: The Law Office of Sarah A. Okrzynski, LLC |
| 10:30 a.m. – 11:00 a.m. | CFPB Update Mark Cavin – CFPB |
| 11:00 a.m. – 12:00 p.m. | Current Regulatory Environment – “The Good, The Bad, and It’s About to Get Ugly” Speakers: Joann Needleman, Clark Hill Manny Newburger, Barron & Newburger, P.C. Moderator: Dara Tarkowski, Actuate Law and General Counsel, ITP |
| 12:00 p.m. – 1:00 p.m | Networking Lunch Sponsored By: National Bankruptcy Services, RNN Group, Skit.Ai |
| 1:00 p.m. – 1:30 p.m. | Networking “Make Your Own Sundaes” in Exhibit Hall |
| 1:30 p.m. – 2:15 p.m. | Near Shore Opportunities Redefined – Challenges in A – Real World Discussion Speakers: Tom Nusspickel, American First Finance Melissa Massey, National Credit Adjusters Dan Johnson, PIMSWARE – Kore Contact Moderator: Mark Naiman – Managing Partner ITP |
| 2:15 p.m. – 3:00 p.m. |
Operational Hot Topics Paul Osborne, FNBO Dan Erdmann, Charter Communication |
| 3:00 p.m. – 3:30 p.m. | Afternoon Break and Networking in Exhibit Hall Sponsored by: National Debt Holdings Between speaker sessions, take a quick break with us and grab a delicious snack and explore the exhibit hall and network with your peers. |
| 3:30 p.m. – 4:15 p.m. | Vendor Management and Vendor Oversight Panel Speakers: Bev Evancic, Resource Management Services, Inc. Jeremy Ruth, Arvest Bank |
| 4:15 p.m. – 5:00 p.m. |
Thinking About Your Portfolios Like an Economist Join us for a conversation with one of the CFPB’s first economists about how economics is applied in consumer financial services, and how economics can inform how you think about your portfolio. Speakers: |
| 3:30 p.m. – 5:00 p.m. | Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only) Moderator: James Cooper, Santander Consumer USA Peer Group Meets in Desert Willow Room (just behind Registration Desk) The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 5:00 p.m. – 7:00 p.m. | Cocktail Reception and Key Boxes – Exhibit Hall Sponsored by: Absolute Resolutions Corp. Cocktail Reception and Key Boxes, provides an additional opportunity to visit our exhibitors, see the latest in products and services, and join in the Key Box fun. You won’t want to miss it. Exhibitors have a certain number of keys, which they can provide to their booth visitors, until they run out. Take your keys to the prize box area located in the Exhibit Hall to see if you can unlock one of the treasure chests! Key boxes are filled with fun prizes. Get a key from an exhibitor and try your luck to win. |
| Friday – May 12, 2023 | |
| 8:30 a.m. – 9:30 a.m. |
Full Breakfast – Champagne, Bloody Marys and Peer Networking Join breakfast tables and chat with peers involved in PowerSports Finance, Bankruptcy, Credit Unions, Community Banks, Fintech, and other specialty groups, or meet others while you dine. Sponsors: Connect BPS, Conduent, Clerkie |
| 9:30 a.m. – 9:55 a.m. | Last Chance for Exhibitor Demos and Fireside Chats in Exhibit Hall. |
| 10:00 a.m. – 11:40 a.m. | Creditor’s Roundtables Pick 3 Roundtables to Join 30 minutes each: 10:00 am – 10:30 am, 10:32 am – 11:02 am, 11:04 am – 11:35 am.In addition to the quality speakers in our main conference sessions, the Creditor’s Roundtables on Friday morning give all attendees the opportunity to choose three different roundtable sessions to join. This allows all attendees to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting. |
| Table 1 | Legal Issues for Credit Unions Doug Blecki, Silverman TheologoueueJoin this discussion for an open dialogue about the current legal issues impacting credit unions. |
| Table 2 | Vendor Oversight – Third party Risk – a discussion. Debbie Venderley LIBERTY DentalWhat is more important for your organization: compliance, security, performance and/or financial risks? |
| Table 3 | Repossession & Remarketing Strategies Jerad Broaddus Walt Disney World / Partners Federal Credit UnionStrategies within repossession and remarketing. Ask your questions, share your stories here! |
| Table 4 | CFPB Roundtable. Mark Cavin CFPBMark Cavin joins us to answer questions or join the discussion surrounding topics within the receivables management space. |
| Table 5 | Topic – AI implementation and real world challenges and applications. Dan Erdmann Charter CommunicationsJoin Industry Legend Dan Erdmann as he discusses functional application of real AI vs conflated “hot word” terminolog |
| Table 6 | TAsk Your Legal Expert – Hot Topics & Litigation Stacy Rodriguez, Actuate Law Manny Newburger, Barron and NewburgerGot burning questions? I bet your peers do as well. Join this group for a discussion on how to tackle current compliance and legal challenges facing the industry. No topic is off limits. |
| Table 7 | Topic – “The Lucky 7’s Table” – 7/7/7 FTC rules chat! Chris Straiter BECUNot much of a description needed, join this “lucky” table to briefly chat on the new 7’s rule’s and what things to do to protect yourself and your business from risk. |
| Table 8 |
Topic – The Repo Discussion James Cooper – Join this roundtable to discuss the current trends in repossessions, and some key elements, such as: unintended repossessions, breach of peace and voluntary surrender. |
| Table 9 |
Agency Monitoring – Changes in a Post COVID Environment Bev Evancic – Resource Management Services, Inc |
| Table 10 | Omni-channel Communications – What works? What doesn’t? Sam Matthews TDECUA practical discussion surrounding the utilization of different and evolving communication paths. Phone and mail continue to decline in positive contact rates, which alternate areas of communication are you using? |
| 11:40 a.m. – 12:00 p.m | Cyber Cafe Sponsored Laptop Drawing and Closing Remarks Attending creditors are eligible for the Cyber Cafe Sponsored laptop drawing. Vendors, sponsors and exhibitors are not eligible to win. Winners must be present to win. |
| 12:00 p.m. | Bento Box Lunch Networking Stay, eat and enjoy with peers, or grab your lunch box and head home. Sponsor: Quanta Credit Services |
| 12:00 p.m. | Conference Concludes |
| Time | Event |
| Tuesday – May 9, 2023 | |
| 3:00 p.m. – 7:00 p.m. | Early Registration |
| Wednesday – May 10, 2023 | |
| 7:00 a.m. – 7:30 p.m. | Registration |
| 8:00 a.m. – 2:30 p.m. | Exhibitor Set-Up Exhibitors are welcome to setup between 8:00 a.m. and 2:30 p.m. |
| 7:30 a.m. – 2:00 p.m. |
Recovery Management Network Sessions (RMN) – (Members Only) Moderator: Jason Godwin – Southeast Toyota Finance Location: Mesquite |
| 1:00 p.m. – 3:00 p.m. | Poolside Networking Event The Poolside Networking Event will be at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event. |
| 3:30 p.m. – 4:45 p.m. | Credit Union Peer Group Moderator: Chris Straiter, BECU Location: Desert Willow Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, not vendors. If you are not a member and would like to join, please go to https://resourcemanagement.com/networking.html and complete the membership form. |
| 5:00 p.m. – 5:30 p.m. | First Timer Orientation and Introductions Join other first-timers to meet and network, and learn ideas to maximize your conference experience. |
| 5:30 p.m. – 7:30 p.m. | Opening Reception and Exhibits Sponsored By : Sentry Credit |
| Thursday – May 11, 2023 | |
| 7:00 a.m. – 7:00 p.m. | Registration |
| 8:00 a.m. – 9:00 a.m. | Continental Breakfast – Exhibit Hall Sponsored By: Unifin, CollaborationRoom.ai Have breakfast and network with your peers. |
| 8:45 a.m. – 9:00 a.m. | Opening Remarks Mark Naiman, ITP MDR LLC |
| 9:00 a.m. – 10:00 a.m. | Keynote Session – Consumer Psychology – Understanding, analyzing, and utilizing the Data Maria Douneva, PhD.As the world of consumer finance continues to evolve from both a technological and regulatory perspective, the need to understand today’s consumer is more important than ever before. The methods and channels for effective and productive communication with consumers, (i.e. our customers), must keep up with the needs and wants of today’s changing social and technological needs. |
| 10:00 a.m. – 10:30 a.m. | Morning Break and Networking Sponsored By: The Law Office of Sarah A. Okrzynski, LLC |
| 10:30 a.m. – 11:00 a.m. | CFPB Update Mark Cavin – CFPB |
| 11:00 a.m. – 12:00 p.m. | Current Regulatory Environment – “The Good, The Bad, and It’s About to Get Ugly” Speakers: Joann Needleman, Clark Hill Manny Newburger, Barron & Newburger, P.C. Moderator: Dara Tarkowski, Actuate Law and General Counsel, ITP |
| 12:00 p.m. – 1:00 p.m | Networking Lunch Sponsored By: National Bankruptcy Services, RNN Group, Skit.Ai |
| 1:00 p.m. – 1:30 p.m. | Networking “Make Your Own Sundaes” in Exhibit Hall |
| 1:30 p.m. – 2:15 p.m. | Near Shore Opportunities Redefined – Challenges in A – Real World Discussion Speakers: Tom Nusspickel, American First Finance Melissa Massey, National Credit Adjusters Dan Johnson, PIMSWARE – Kore Contact Moderator: Mark Naiman – Managing Partner ITP |
| 2:15 p.m. – 3:00 p.m. |
Operational Hot Topics Paul Osborne, FNBO Dan Erdmann, Charter Communication |
| 3:00 p.m. – 3:30 p.m. | Afternoon Break and Networking in Exhibit Hall Sponsored by: National Debt Holdings Between speaker sessions, take a quick break with us and grab a delicious snack and explore the exhibit hall and network with your peers. |
| 3:30 p.m. – 4:15 p.m. | Vendor Management and Vendor Oversight Panel Speakers: Bev Evancic, Resource Management Services, Inc. Jeremy Ruth, Arvest Bank |
| 4:15 p.m. – 5:00 p.m. |
Thinking About Your Portfolios Like an Economist Join us for a conversation with one of the CFPB’s first economists about how economics is applied in consumer financial services, and how economics can inform how you think about your portfolio. Speakers: |
| 3:30 p.m. – 5:00 p.m. | Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only) Moderator: James Cooper, Santander Consumer USA Peer Group Meets in Desert Willow Room (just behind Registration Desk) The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 5:00 p.m. – 7:00 p.m. | Cocktail Reception and Key Boxes – Exhibit Hall Sponsored by: Absolute Resolutions Corp. Cocktail Reception and Key Boxes, provides an additional opportunity to visit our exhibitors, see the latest in products and services, and join in the Key Box fun. You won’t want to miss it. Exhibitors have a certain number of keys, which they can provide to their booth visitors, until they run out. Take your keys to the prize box area located in the Exhibit Hall to see if you can unlock one of the treasure chests! Key boxes are filled with fun prizes. Get a key from an exhibitor and try your luck to win. |
| Friday – May 12, 2023 | |
| 8:30 a.m. – 9:30 a.m. |
Full Breakfast – Champagne, Bloody Marys and Peer Networking Join breakfast tables and chat with peers involved in PowerSports Finance, Bankruptcy, Credit Unions, Community Banks, Fintech, and other specialty groups, or meet others while you dine. Sponsors: Connect BPS, Conduent, Clerkie |
| 9:30 a.m. – 9:55 a.m. | Last Chance for Exhibitor Demos and Fireside Chats in Exhibit Hall. |
| 10:00 a.m. – 11:40 a.m. | Creditor’s Roundtables Pick 3 Roundtables to Join 30 minutes each: 10:00 am – 10:30 am, 10:32 am – 11:02 am, 11:04 am – 11:35 am.In addition to the quality speakers in our main conference sessions, the Creditor’s Roundtables on Friday morning give all attendees the opportunity to choose three different roundtable sessions to join. This allows all attendees to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting. |
| Table 1 | Legal Issues for Credit Unions Doug Blecki, Silverman TheologoueueJoin this discussion for an open dialogue about the current legal issues impacting credit unions. |
| Table 2 | Vendor Oversight – Third party Risk – a discussion. Debbie Venderley LIBERTY DentalWhat is more important for your organization: compliance, security, performance and/or financial risks? |
| Table 3 | Repossession & Remarketing Strategies Jerad Broaddus Walt Disney World / Partners Federal Credit UnionStrategies within repossession and remarketing. Ask your questions, share your stories here! |
| Table 4 | CFPB Roundtable. Mark Cavin CFPBMark Cavin joins us to answer questions or join the discussion surrounding topics within the receivables management space. |
| Table 5 | Topic – AI implementation and real world challenges and applications. Dan Erdmann Charter CommunicationsJoin Industry Legend Dan Erdmann as he discusses functional application of real AI vs conflated “hot word” terminolog |
| Table 6 | TAsk Your Legal Expert – Hot Topics & Litigation Stacy Rodriguez, Actuate Law Manny Newburger, Barron and NewburgerGot burning questions? I bet your peers do as well. Join this group for a discussion on how to tackle current compliance and legal challenges facing the industry. No topic is off limits. |
| Table 7 | Topic – “The Lucky 7’s Table” – 7/7/7 FTC rules chat! Chris Straiter BECUNot much of a description needed, join this “lucky” table to briefly chat on the new 7’s rule’s and what things to do to protect yourself and your business from risk. |
| Table 8 |
Topic – The Repo Discussion James Cooper – Join this roundtable to discuss the current trends in repossessions, and some key elements, such as: unintended repossessions, breach of peace and voluntary surrender. |
| Table 9 |
TAgency Monitoring – Changes in a Post COVID Environment Bev Evancic – Resource Management Services, Inc |
| Table 10 | Omni-channel Communications – What works? What doesn’t? Sam Matthews TDECUA practical discussion surrounding the utilization of different and evolving communication paths. Phone and mail continue to decline in positive contact rates, which alternate areas of communication are you using? |
| 11:40 a.m. – 12:00 p.m | Cyber Cafe Sponsored Laptop Drawing and Closing Remarks Attending creditors are eligible for the Cyber Cafe Sponsored laptop drawing. Vendors, sponsors and exhibitors are not eligible to win. Winners must be present to win. |
| 12:00 p.m. | Bento Box Lunch Networking Stay, eat and enjoy with peers, or grab your lunch box and head home. Sponsor: Quanta Credit Services |
| 12:00 p.m. | Conference Concludes |
