CRS2024 Schedule
| Time | Event |
| 3:00 p.m. – 7:00 p.m. |
Early Registration |
| Time | Event |
| 7:00 a.m. – 7:30 p.m. |
Registration |
| 8:00 a.m. – 2:30 p.m. |
Exhibitor Set-Up |
| 7:30 a.m. – 2:00 p.m. |
Recovery Management Network Sessions (RMN) – (Members Only)Moderator: Jason Godwin – Southeast Toyota Finance Union
Location: Mesquite |
| 1:00 p.m. – 3:00 p.m. |
Poolside Networking Event Sponsored By: January
|
| 3:30 p.m. – 4:45 p.m. |
Credit Union Peer GroupModerator: Chris Straiter – BECU
Location: Desert Willow |
| 5:00 p.m. – 5:30 p.m. |
First Timer Orientation and Introductions Location: Four Seasons Ballroom – Foyer
|
| 5:30 p.m. – 7:30 p.m. |
Opening Reception and Exhibits Sponsored By: Sentry Credit
|
| Time | Event |
| 7:00 a.m. – 7:00 p.m. |
Registration |
| 8:00 a.m. – 9:00 a.m. |
Continental Breakfast – Exhibit Hall |
| 8:45 a.m. – 9:00 a.m. |
Opening Remarks |
| 9:00 a.m. – 10:00 a.m. |
Keynote Session – Empathy, Ethics & Emotional Intelligence in Debt Recovery Speaker: Ghela Boskovich
|
| 10:00 a.m. – 10:30 a.m. |
Morning Break and Networking Sponsored By: Midland Credit Management
|
| 10:30 a.m. – 11:15 a.m. |
CFPB UpdateGandhi Eswaramoorthy |
| 11:15 a.m. – 12:00 p.m. |
Current Regulatory Environment |
| 12:00 p.m. – 1:00 p.m. |
Networking Lunch |
| 1:00 p.m. – 1:30 p.m. |
Networking “Make Your Own Sundaes” in Exhibit Hall |
| 1:30 p.m. – 2:15 p.m |
What to do When Vendors “Fail”? Location: General Session
Speakers: Tom Nusspickel – American First Finance Michael Cassidy – Velocity Investments Teresa Dodson – Greenbacks Consulting / WODR Moderator: Mark Naiman |
| 2:15 p.m. – 3:00 p.m. |
Operational Hot Topics Location: General Session
|
| 3:00 p.m. – 3:30 p.m. |
Afternoon Break and Networking in Exhibit Hall Sponsored By: Transunion
|
| 3:30 p.m. – 4:15 p.m. |
Vendor Management and Vendor Oversight Panel |
| 4:15 p.m. – 5:00 p.m. |
Changing the Methodology and Language of Data Speakers:
Harrison Tang – CEO – Spokeo Willie Harris – President – PIMSWARE LLC Tyler Gilles – VP – January
|
| 3:30 p.m. – 5:00 p.m. |
Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only) Location: Peer Group Meets in Desert Willow Room (just behind Registration Desk)
Moderator: James Cooper |
| 5:00 p.m. – 7:00 p.m. |
Cocktail Reception and Key Boxes – Exhibit Hall Sponsored By: Absolute Resolutions Corp.
|
| Time | Event |
| 8:30 a.m. – 9:30 a.m. |
Full Breakfast – Champagne, Bloody Marys and Peer Networking Sponsored By:
Primeritus Financial Services, Inc NCB Management Services, Inc Resurgent Capital Services |
| 9:30 a.m. – 9:55 a.m. |
Last Chance for Exhibitor Demos and Fireside Chats in Exhibit Hall. |
| 10:00 a.m. – 11:40 a.m. |
Creditor’s Roundtables |
| Table 1 |
The Repossession Roundtable *2024 Edition* Speaker: James Cooper – Santander
|
| Table 2 |
Drivers in Legal Collections |
| Table 3 |
Recruitment / Retention / Recovery Speaker: Dan Erdmann – Charter Communications
|
| Table 4 |
Life After Charge Off – Post Charge off strategies in 2024 Speaker: Jerad Broaddus – PFCU/Walt Disney
|
| Table 5 |
Leveraging Continuous Feedback-Maximizing Audit Results Speaker:
Bev Evancic – Resource Management Services, Inc Ken Evancic – Resource Management Services, Inc |
| Table 6 |
Remembering Our Members – Legal Issues for Credit Unions |
| Table 7 |
CFPB Campfire Speaker: Mark Cavin
|
| Table 8 |
Champion Challenge |
| Table 9 |
Improving CX Through More Effective Recoveries |
| Table 10 |
Leveraging Data for Analysis Speaker: Deb Hardy
|
| Table 11 |
So You Want to be a Recovery Manager? Speaker: Chris Straiter – BECU
|
| Table 12 |
Coming Soon |
| 11:40 a.m. – 12:00 p.m. |
Cyber Cafe Sponsored Laptop Drawing and Closing Remarks |
| 12:00 p.m. |
Bento Box Lunch Networking |
| 12:00 p.m. |
Conference Concludes |
