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Biography:
American Recovery Service (ARS) is The Original Nationwide Repossession Service™. From our corporate headquarters, located in Northern California, our talented team provides complete repossession portfolio management and remarketing solutions for credit unions and major financial institutions across the nation. Our custom portfolio solutions meet the needs of captive lenders, banks, and credits unions. With nearly 30 years of recovery industry experience, ARS truly possesses expertise that you can trust.
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With over 17 years of experience in the Financial Industry, Deb Hardy has honed her expertise in collections and leadership across diverse areas including loss mitigation, litigation, recovery, special assets, operational support, and reporting and analytics teams. Her career journey has been marked by a commitment to excellence, strategic thinking, and talent development. In her most recent role as Senior Vice President of Accounts Resolutions at GreenState Credit Union, Deb led with a focus on optimizing operational results through risk management and leveraging resources effectively. Prior to this, she held leadership positions at GE Capital and BMO Harris Bank, where she supported vendor finance and transportation finance, managing various risk segments, earning a reputation for forward-thinking strategies and data-driven solutions. Her approach is grounded in continuous improvement, evidenced by her track record of enhancing collection effectiveness, refining policies and procedures, and ensuring compliance. Deb has played a pivotal role in acquisitions, system conversions, and change management initiatives, demonstrating a knack for navigating complex transitions seamlessly. Recognized for her collaborative nature and commitment to driving results, Deb is passionate about best practice sharing. She is also dedicated to Diversity, Equity, and Inclusion initiatives and supporting Women in Leadership. Recently, she made the decision to resign from her role at GreenState Credit Union to take a short hiatus before embarking on her next adventure. Her career is defined by a passion for innovation, a dedication to excellence, and a relentless pursuit of success.
Company: Yamaha Motor Finance Corporation, U.S.A.
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Sandra Giron has over 25 years of experience in loan servicing, operations, and special handling, which include vehicle titling, collections, recovery, repossessions, remarketing, bankruptcy, complaint management, civil litigation, insurance claims, vendor management, project planning, BSA/AML functions, and financial crimes in the Powersports, Marine and Automotive industry.
Company: Troutman Pepper
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Kristen Eastman is an attorney at Troutman Pepper, serving within the Consumer Financial Services practice group. Her primary responsibilities involve working closely with the debt collection and regulatory teams. Kristen provides comprehensive advice to a diverse range of clients who are seeking to enhance, improve, or gain a deeper understanding of consumer debt collection compliance. Her areas of specialization include the Fair Debt Collection Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Fair Credit Reporting Act (FCRA), and Regulation F, along with related state laws. Prior to Troutman Pepper, Kristen served for nearly five years as Chief Compliance Officer of the creditors’ rights practice group at a regional law firm. With over a decade of experience in the field, Kristen brings a wealth of knowledge and insight to her practice. She currently resides in Norfolk, Virginia.
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Welcome to Resolv Global, your premier partner in Call Center as a Service (CCaaS) solutions. We pride ourselves on being a team of seasoned professionals committed to delivering unparalleled outsourcing solutions to companies across the spectrum of sizes and industries. Our unique expertise lies in our capacity to deliver CCaaS services, even catering to the needs of the smallest enterprises requiring only a handful of seats.
At Resolv Global, we recognize that outsourcing transcends mere cost reduction; it’s about enhancing operational efficiency, fostering excellence, and ultimately driving growth. This understanding propels us to offer bespoke CCaaS solutions meticulously crafted to align with your distinct business objectives.
What sets us apart is not only our dedication to excellence but also our truly global presence. With a robust US-based management team and offices strategically positioned in South Africa, Kenya, Mauritius, and Colombia, we offer a diverse cultural perspective and unparalleled access to talent pools. This global footprint not only enriches our organizational culture but also empowers us to tap into a vast array of expertise, ensuring we deliver innovative solutions tailored to your unique needs.
Welcome to a partnership that transcends boundaries and propels your business towards unprecedented success. Welcome to Resolv Global.
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Contact Center Compliance helps businesses simplify TCPA and DNC compliance with a single platform. Our trusted suite of cloud-based compliance solutions enable companies to easily adhere to the latest regulations in an easy to implement and cost effective manner.
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CSS IMPACT, the premiere provider of Next-Gen Financial Ecosystem platforms in the ARM and Collections industry, is designed for banks, collection agencies, investment groups, government, and enterprises. CSS IMPACT offers a turn-key centralized Financial Debt Management Cloud Ecosystem that unifies consumer digital engagement, AI-driven analytics, back-office processes for debt management, and agency forwarding into a single end-to-end solution catering to collections, legal, debt buying, and portfolio management.
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Tratta is a consumer self-serve payment platform that works. Built specifically for collections, Tratta is the premier platform proven to transform consumer engagement data into payments by enabling personalized, data-driven campaigns that optimize payment conversions and efficiency. We provide a 30-day path to go-live readiness, a proven increase in self-serve payments by at least 25% in your first 60 days, and a strategy for sustained growth thereafter. Visit: https://www.tratta.io/ or email Andrew Boyd at [email protected] for a personalized walkthrough.
Biography:
Phillips & Cohen Associates has built a successful and rapidly growing business by delivering industry-leading collections results while simultaneously enhancing the brand of each individual client.
Phillips & Cohen Associates was formed in 1997 and quickly established a reputation as a responsible and trusted partner to industry leaders around the world. We have three regional offices in the United States (including a dedicated analytics center) and international offices in Manchester United Kingdom, Quebec Canada, Melbourne Australia and Dusseldorf Germany.
Our business has achieved national and international prominence by providing highly effective financial recovery services that include compassionate Deceased Care and Probate, Pre- and Post Charge-Off Credit Card, Business Card, Consumer Retail, Debt Management, and Cease and Desist solutions.
Our clients range from mid-sized firms to leading national and international creditor and banking institutions. We serve the consumer credit industry, banking and loan marketplace, as well as specialized industries including healthcare, utility, education, and telecom.
Our management includes in-house attorneys who understand the legal process and the evolving statutes that govern our industry. We play leadership roles in our industry’s principal trade groups in America and internationally. And we continually set new standards for technological and service innovation.
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NeuAnalytics delivers a patented SaaS suite of enterprise receivables management and compliance solutions to major lenders and creditors that deliver enhanced collections performance and automated decisioning while mitigating operational and vendor risk. Our partners benefit from unified data, actionable insights and integrated technology that ultimately drive better returns on their current strategies in parallel with enhanced compliance and, ultimately, customer experience.
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National Recovery Associates, Inc. is a full service, full lifecycle ARM servicing partner. At NRA, we know the challenges Creditors face in managing portfolios of delinquent debt. Level up to a Master Servicer like no other Agency or Legal Network; We’re your strategic partner, offering a comprehensive suite of “in-house” services to improve and manage your portfolio performance with just one stop for recoveries, analytics and compliance oversight through the entire lifecycle of recovery from collections through litigation and post-judgment enforcements.
Biography:
The DebtNext Software (dPlat) application simplifies compliant recovery management with every aspect of the placement and recovery of accounts receivable. The solution uniquely provides a comprehensive view for receivable management, integrating seamlessly with billing systems and third-party collection vendors to boost recovery revenue. Trusted by Fortune 500 utility companies, lenders and telecommunications providers, DebtNext Software empowers businesses with advanced analytics, reporting tools, and a comprehensive network of vendor recovery partners.
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Debt Direct Portfolio Management is a company that understands that trust is important. Therefore, we provide complete transparency to both our employees and partners by employing a fully compliant, professional and trusted team to purchase your unwanted debt, and infuse additional capital back into your lending model, or as we call it, completing the Credit Cycle. Debt Direct also has a compliance system that is enforced daily by our internal compliance committee spearheaded by the CRCP certified Chief Compliance Officer.
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EXL is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth. EXL Paymentor℠ product is an AI-powered collections and receivables management solution that covers collection operations, collection analytics, and all aspects of digital collections including Intelligent email, two-way SMS, Conversational AI virtual agent & chatbot. Paymentor℠ increases liquidation rates, reduces the cost to collect all while improving customer experience/retention.
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Biography:
Sedric is at the forefront of transforming operations and compliance for creditors and debt collection agencies. Our state-of-the-art excellence platform, tracks omni-channel communications,integrates a digital-first compliance layer and risk programs with comprehensive business intelligence capabilities, setting new standards in debt collection efficiency and risk management. By leveraging advanced AI technologies, Sedric empowers creditors and agencies to not only mitigate risks but also maximize value from their operations.
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F.H. Cann & Associates (FHC), established in 1999, has been a national leader in providing clients with contact center, collection & recovery, loan servicing, and business process outsourcing (BPO) solutions for over two decades. As an industry leader, FHC remains focused on delivering holistic solutions to our clients and their customers, maintaining the highest level of customer care.
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Clerkie is an AI-powered financial automation platform that helps creditors manage loan losses while simultaneously helping borrowers get out of debt and improve their credit. Clerkie’s proprietary technology leverages data from their decentralized network of millions of consumers to identify and help potentially delinquent borrowers avoid default. The fast-growing decentralized network proliferates via Clerkie’s direct-to-consumer application as well as embedded intake models from partnerships. For creditors, connecting to Clerkie’s platform means receiving not only funds from the network of borrowers, but also behavioral analytics and advanced intelligence for optimized recovery strategies. The company recently announced its $33M Series A round and has now raised $41M to grow the engineering team and scale the platform to support more partners and help more borrowers.
Company: Huntington National Bank
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Robyn Twinam is a seasoned professional with 36 years of experience at Huntington National Bank, specializing in default consumer operations. Throughout her tenure, Robyn has held various positions within the default sector, demonstrating her versatility and expertise. She has a strong background in pre and post charge off collections and currently oversees the management of in-house consumer recovery collections, third-party collection agencies, and vendor management for all consumer default operations. Robyn’s dedication and commitment to excellence have been instrumental in her successful career at Huntington National Bank.
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Founded in 2003, the Velocity Portfolio Group is in the business of acquiring assets originated by Federal and state banks and other issuers of consumer credit for the purpose of generating income and cash flow from the management and collection of these assets. These assets, which include non-performing credit card loan portfolios, installment loans, fintech loans, auto deficiencies, student loans and personal lines of credit, are purchased and managed through comprehensive strategy using a national outsourced network of collection agencies and law firms. The Company also provides outsourced collection solutions for credit grantors, debt buyers and other owners and originators of consumer receivables. The Company’s combination of a proven collection network, sophisticated analytics, and a strong focus on individual client attention work together to generate incremental value for its clients.
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Jefferson Capital is a leading debt buyer and servicer of consumer charged-off and bankruptcy receivables in North America that recently celebrated its 20th year in business. For over two decades, we have partnered with large and small financial institutions and creditors to successfully deliver tailored recovery solutions by always listening and doing the right thing, with a focus upon maintaining our industry-leading compliance practices. Whether you are looking for immediate cash proceeds through a debt sale or gaining cost efficiencies by outsourcing your servicing needs, a closing with Jefferson Capital is 100% guaranteed.
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Garnet Capital Advisors is a New York-based financial services firm, specializing in managing loan portfolio sales for credit-granting and alternative-lending institutions. Garnet has seasoned teams of professionals that do a deep dive on every portfolio and present portfolio data in the clearest and concise format. Garnet executes more sales across all performance and product areas than the rest of the industry combined. We have been vetted by and completed sales for FDIC, NCUA, SBA as well as 15 of the top 20 banks and most of the premiere Fintech firms.
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MRS BPO is a full service accounts receivable management agency, servicing first and third party clients in the financial services, telecommunications, utilities and municipal industries. What truly sets us apart is our focus on digital technologies that allow our customers to engage us through their preferred medium, such as email, texting, chat, a web portal or through our cutting edge interactive voice agent, which combines AI and machine learning and provides a fully compliant and automated interaction. With three facilities and over 1,000 contact center seats, MRS has a variety of options for all of your servicing needs.
Biography:
Superlative RM is an accounts receivable management company that works for original creditors and debt buyers since 2013. Superlative RM has a traditional and digital strategy to achieve the highest performance in the industry. Our nationally licensed collection agency works with consumers in all 50 states. With CONNECT by Superlative RM, consumers can manage their accounts with a single portal and enroll in text messages or emails account notifications.
Founded by U.S. Marine Corps veteran Jerry Terrill, the management and staff at Superlative RM are held to a higher standard. Our team undergoes regular professional development to optimize compliance and improve customer service. We constantly strive to improve while leveraging state-of-the-art technology to optimize our customer service experience and boost bottom line performance.
Biography:
Bounce is revolutionizing consumer debt recovery for creditors and their borrowers. Our cutting-edge omnichannel collections platform, coupled with digital-first engagement strategies and embedded risk management controls, offers unparalleled flexibility and efficiency in debt collections. By leveraging AI-driven recovery processes, creditors can mitigate risk while tapping into the excess value generated, navigate credit cycles with ease, choosing the ideal balance between immediate liquidity and long-term upside potential.
Company: Gurstel Law Firm
Biography:
Mr. Gurstel is the founder of Gurstel Law Firm, P.C., which is a multi-state litigation law firm thatrepresents businesses in all aspects of litigation through the judgment collection phase. The Firmis headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska,Nevada, Utah, Wisconsin and Wyoming. Gurstel Law Firm is a collegial, collaborative firm with itspractice focused on the development of attorneys’ litigation skills, strategies and industryknowledge. The firm is highly regarded for its Creditors’ Rights practice, the area in which Todddirects and is passionate about. Since 1987, Todd has focused his practice in credit collection, is a recognized leader within theCreditors’ Rights industry, and is known for regularly setting and sharing best practice standards.Todd frequently speaks on compliance issues related to the Fair Debt Collection Practices Act andis a known trade advocate.Todd has been giving the distinction of being a Minnesota Super Lawyer in the area of Creditors’Rights. This honor is given to no more than five percent of the attorneys in Minnesota. In additionto Minnesota, Todd is also licensed in Arizona.
Biography:
Zero Variance is a leading provider of Business Process Outsourcing and Customer Experience (CXaaS) Solutions, with over two decades delivering exceptional performance and long tenure client relationships.
Our highly experienced team of professionals, well-versed in inbound and outbound debt recovery services supports a wide-ranging clientele spanning various industries. From Consumer Products to insurance, telecommunications/broadband to banking, finance, retail, utilities, and more, we serve midsize businesses to Fortune 100 companies.
Biography:
Landmark Strategy Group, LLC., is a nationally licensed and bonded receivables management firm located in West Seneca, NY, specializing in credit union collections, passively purchasing non-performing credit cards, auto deficiency, mortgage loans, revolving or installment loans, and Chapter 13 bankruptcy receivables portfolios. The company is committed to providing quick valuation, streamlined purchases, and exceptional customer service after the sale.
Biography:
ZIZO is a revolutionary employee gamification platform that uses game mechanics for employee engagement and management at the workplace. This unique platform integrates game elements to enhance the performance of your employees and provides you with real-time insights. Whether you’re managing sales teams, call centers, or any other department, the ZIZO employee management platform allows you to implement gamification to motivate and boost the productivity of your employees.
Company: American First Finance
Biography:
With over 30 years of experience in the banking and financial services industry, He is a proven and successful leader who has led customer service, collections, and recovery operations for credit originators, third-party servicers, and BPO companies both domestically and internationally. As the Chief Operations Officer at American First Finance, a leading retail credit originator, Thomas lead an amazing operations team with a constant focus on providing excellent service to all our customers and financial partners.
Company: January
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Company: Velocity Investments
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Company: Silverman Theologou
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Douglas Blecki is a Partner and the Director of East Coast Operations at Silverman Theologou. Mr. Blecki oversees firm-wide collection matters for our credit union clients. Specifically, he works with our credit union clients on the negotiation, litigation ,and resolution of commercial and consumer debt disputes and related issues. Mr. Blecki, who has extensive experience navigating creditors through bankruptcy matters, also assists clients with an array of transactional matters, including contract drafting and review and business formation and maintenance.
Biography:
January is a pioneering force in the field of debt collection, redefining the way that creditors and borrowers approach recoveries. We built a collection agency that is committed to delivering a humanized approach, while delivering optimal results for our lender clients. Our automated collections strategy allows us to achieve superior performance and reduce risk, while maintaining a compassionate and empathetic approach — as evidenced by our industry-leading consumer reviews. Our platform relies on a mix of codified compliance safeguards, real-time monitoring, and human QA. Our clients, which include leading banks, fintechs, credit unions, and debt buyers, rely on us as a valuable tool in their existing debt collection strategies. We are 120x more efficient than traditional collections agencies and have established ourselves as the top performing agency for over 90% of our clients. Join us today and discover how we can help you unlock the full potential of your debt collection strategy. Learn more about us and our services by visiting https://www.january.com/.
Biography:
NCB Management Services, Inc. was established in 1994 and is headquartered in Trevose, PA with satellite offices in Jacksonville, FL, Sioux Falls, SD, and Lincoln, NE. NCB is a well-recognized, admired and a leader in the Accounts Receivable Management (ARM) Organization. NCB is a well-respected National Collection Agency as well as a National Debt Buyer of Unsecured Consumer Credit Products and Asset Classes.
NCB is a customer-centric, regulatory compliant organization with a robust infrastructure, who has blended many years of ARM experience with the latest in new information systems and communication technology. NCB has developed a reputation as consistently being a valued business partner and performer in a wide variety of applications. Providing superior customer interaction and achieving maximum results, while protecting our clients valued reputation, are among our highest priorities.
For more information please contact NCB at [email protected] .
Biography:
Credit Control, the leader in performance-driven recovery solutions, is a full-service accounts receivable management agency that has served a wide variety of blue-chip clients through its four nationwide locations since 1989. Our collections & recovery programs provide our clients with consistent, top-tier results across the entire aging continuum with a recovery approach that blends traditional collections with omnichannel communications in a fully compliant & customer-centric culture.
Our long-term client relationships are the direct result of continued reinvestments in each relationship to increase performance, decrease expenses, and maintain the highest levels of customer service. Credit Control’s client base spans multiple industries and sectors, including banking & financial services, telecom, auto, retail, and fintech lending.
The company is a four-time winner of the Best Places to Work in Collections Program, with back-to-back first-place rankings in 2023, 2022, and 2021. In addition to being rated #1 by our employees, Credit Control has received numerous awards for performance, compliance, and innovation from many of the largest creditors in the world. Recent client awards include Agency of the Year, #1 Overall Agency, and Back Office Agency of the Year.
Credit Control was founded on the core values of strong customer service, state-of-the-art technology, and exceptional recovery results in an employee-friendly environment. Contact us today to learn about our complete suite of account lifecycle solutions, including pre-charge-off loss prevention, post-charge-off recoveries, and specialty solutions such as our industry-leading debt settlement program.
Biography:
Since 1967, CACi has been providing businesses with compassionate accounts receivable management and debt collection solutions. Our approach is consumer-centric, ensuring that we protect our clients’ positive public image while safeguarding each consumer’s dignity and respect. We are proud to offer superlative results and exemplary service.
As the collection industry continues to evolve, CACi remains flexible and agile. We understand that consumers prefer to communicate less and less via phone, which is why we have built a comprehensive digital communication and resolution platform. Our platform includes email, SMS and MMS text messaging, chat, and payment IVR. We also developed a consumer self-management portal to enhance the consumer experience.
All our technology has been built from a compliance-first perspective, ensuring adherence to all relevant laws, including TCPA and CFPB call and contact limitations. We build long-lasting partnerships based on your definition of success.
Choose CACi for unparalleled “Service , Results, Excellence” that exceed your expectations.
Biography:
Founded in 1997 Gurstel Law Firm is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin, and Wyoming.
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Biography:
Resolvion is a Nationwide Vehicle Repossession Management Company. We offer a powerful combination of unique technology, efficient processes and skilled people, all working together to minimize loss and maximize recovery for our lender clients. Our highly skilled team is available to resolve even the most challenging of cases. Resolvions services are customized for the needs of each client, we design industry-leading, fully scalable and customized solutions. Our valued client partnerships cover the spectrum from super prime to title lenders and from small to large volume financial institutions. We uphold the most comprehensive compliance program in the industry, while maintaining the highest standard of professionalism. Our total commitment leads to our client’s total confidence.
Biography:
As a member of the Teleperformance family, AllianceOne offers a complete range of contact center solutions within the collection industry, such as: machine learning propensity to pay models with A.I., Gamification tools to build team engagement, a secure virtual work at home solution that emulates a production floor, mobile payment applications, messaging and chat solutions, and a lean six sigma approach to quantify improvement and gain efficiencies. We specialize in outbound & inbound first party collection solutions from nearshore, domestic, and off shore.
Company: Spokeo
Biography:
Harrison Tang is a prominent entrepreneur and business executive known for his remarkable contributions to the data industry. In 2006, he co-founded Spokeo, a people search engine, and currently serves as its CEO. Harrison has received prestigious awards such as the Ernst & Young Entrepreneur of the Year Award in Los Angeles in 2015. Spokeo has also been featured on various “fastest growing” and “most promising” lists, such as those by the Los Angeles Business Journal, Forbes, Deloitte, and Inc. Tang’s dedication to the science and technology community is further evident through his current role as a Co-Chair of the W3C Credentials Community Group. He actively contributes to the advancement and standardization of digital credentials.
Company: BECU
Biography:
Chris Straiter is the Director, Asset Loss Management for BECU in Washington State. His responsibilities include leadership of the Internal Recovery, Agency Outsourcing, as well as Bankruptcy, Foreclosure/REO, and Legal collections teams. Prior to joining BECU, Chris was the CCO at Sentry Credit, Inc. an ARM firm based out of Everett, WA, with responsibilities including Compliance, Voice Analytics, Complaint Management and Quality Assurance. Chris’ previous roles have included managing agency performance for a number of 3rd party collection agency relationships with American Express, focusing on operational improvements, collector and leader development, and enhancing controls and compliance. Prior to joining American Express, Chris was an important part of the consulting, audit and conference operation at Resource Management Services, Inc., where he helped develop and present their Recovery Management Strategies and Techniques sessions, as well as developing conference content and various client operational audits. His recovery management experience began at Bank of America. His 13 year tenure there included ATM Risk Management, Agency Liaison, and extensive experience in Agency Audit and Agency Performance Management. Chris maintains a CRCP certification from RMAi.Tennessee, and Wisconsin.
Company: WODR/Greenbacks Consulting
Biography:
Teresa Dodson has over 30 years of executive management experience. Her background includes 11 years of corporate leadership experience in running Advertising agencies who specialize in technology, medical and health industries. The last 20 years, she’s focused on the financial services industry ranging from marketing, sales, operations management, industry compliance, software development and creating new business opportunities to help grow and scale existing businesses.Currently she is the Founder and President of Greenbacks Consulting. Greenbacks Consulting has been providing consulting services to debt settlement companies, collection agencies, software development, investors and private equity firms since 2008. She also served on the Board of Directors for the American Fair Credit Council (AFCC) for over 17 years. Teresa has been focused on the debt settlement industry since 2003. During her time in the industry she served as COO of two large debt settlement companies and has built two more from the ground up. And, most recently started a non-profit called Women of Debt Relief. Women of Debt Relief is an non profit association that brings women in the financial services industry together to provide opportunities to grow personally and professionally through leadership, education, networking, support, and recognition. Teresa’s success stems from her focus on helping businesses achieve desired levels of growth, demonstrating the ability to combine visionary, strategic, innovation and tactical operational expertise to produce bottom-line results & financial strength.
Company: Santander
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James Cooper is an Assistant Vice President of Business Control and Risk Management for OSP, Repo and Auction Support at Santander Consumer USA. He is responsible for third party risk management and vendor oversight for repossession, auction, and debt sale vendors. James has 20 years of auto lending experience with 12 years in Loss Recovery focused on Reinstatements and Repossession.
Company: CFPB
Biography:
Mark Cavin is currently with the CFPB. His role is Debt Collections Market Senior Fellow; Office of Consumer Credit, Payments, and Deposits Markets; Division of Research, Markets & Regulations. Mark is a seasoned Financial Services Executive with 41-years of experience in Consumer, Commercial and Student Loan sales and servicing operations, portfolio management and organizational compliance for Banks, ARM Originators, 1st and 3rd Party Collection Agency and Legal Networks Management and has worked at four of the largest Debt Buyers both domestically and internationally. Mark previously held senior level positions with Union Bank of California, Arrow Financial Services, Sallie Mae, Asset Acceptance Corp., Jefferson Capital Systems and was the Founder and CEO of Collection Intelligence “Ci” LLC., an ARM and Compliance Consulting firm representing Banks, Credit Card Originators’, State and Federal Regulatory Agencies as well as near-shore and offshore serving organizations. Mark speaks at industry conference’s as well as community-based fund-raising events both nationally and internationally. Mark attended Cleveland State University and Graduate Studies in Asset Management, at Pacific Coast Banking School at the University of Washington. Mark is active in community-based volunteer services in the areas of Community HealthCare, Education and Well Being. Served as the Chairman of the Foundation Board, Family Health Centers of San Diego; Vice President of the Hispanic Banker’s Association, San Diego Chapter; Executive Sponsor Chair, United Way; Volunteer’s for refugee missions, Center for Peace West, Mary’s Hands and through St Vincent De Paul Society. He has received the JC Penny Community and White House Distinguished Community awards in 1999, Spirit of the Barrio Community award, Family Health Centers of San Diego, in 2001 and Hispanic Bankers Association, Appreciation award for education fundraising.
Biography:
Primeritus Financial Services is a national service provider to the auto lending community with a network of over 500 nationwide agent partners and suppliers who have been fully vetted with on-site inspections and who lay on our IBEAM technology platform for repossession management and remarketing services. Primeritus provides all the following services listed in all 50 US States as well as the US Virgin Islands, Puerto Rico, and Guam.
• Repossession
• Skip Tracing
• License Plate Recognition (LPR)
• Door Knock
• Key Cutting
• Transportation
• Title Transferring
• Remarketing
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Biography:
Biography:
Resource Management Services, Inc. (RMS) provides collection and recovery consulting; training; and, effective vendor oversight, including onsite and remote audit solutions. RMS was founded in 1986, based on the concept that creditors are responsible for monitoring and auditing their internal collectors and third-party collection agencies, attorneys, and specialty vendors (repossession, remarketing, bankruptcy, deceased). RMS has created consulting, auditing, and training programs specifically to address internal collector and third-party oversight. Knowing that no two creditors are the same, RMS’ programs are customized to fit each creditor’s situation. RMS produces the AgencyExaminer news and resource site, and provides a complimentary twice weekly email regarding collection and compliance topics. RMS sponsors the Recovery Management Network and the Credit Union Peer Group.
Company: Financial Data and Technology Association – Head of Europe
Biography:
Ghela Boskovich is the Head of Europe for the Financial Data and Technology Association; she is also a well-known advocate for improving inclusiveness and diversity in Financial Services. Ghela’s past work was centered on fast-tracking internal innovation and the practical application and comercialisation of fintech/bank collaboration. Currently, she focuses on fostering an ethical data democracy, individual consumer empowerment over their data, data economy disruptive business models, and facilitating banks’ emerging technology consumption. Ghela is an evangelist for Open Data, including open banking and finance, as a means to nurture Customer Lifetime Value, and transform Financial Services for the greater good.
Company: FNBO
Biography:
Paul Osborne is Managing Director of Collections and Recovery for First National Bank of Omaha (FNBO).Paul has been in the financial industry working with credit card portfolios for the last 37 years.Paul has a long history of working in the areas of collections and recovery since 1991 working for Wachovia, InfiCorp and FNBO.Through the last 31 years Paul has helped manage all the areas of internal collections,recovery areas, bankruptcy, deceased and debt sales at each of these organizations.Paul has represented
FNBO in multiple different user groups such Auriemma Roundtable’s for both Collections and Recovery.Paul has a wealth of experience when dealing with outside Collection Agencies, Debt Buyers, Bankruptcy Courts and the use of Attorney’s for collection efforts.
Company: Barron & Newburger, P.C.
Biography:
Manny Newburger leads the Consumer Financial Services Law Practice Group at Barron & Newburger, P.C. A frequent author and speaker on the FDCPA and other consumer protection laws, Mr. Newburger is known internationally for his expertise in consumer and commercial law, consulting on FDCPA, FCRA, and TCPA compliance across the globe and defending of individual and class consumer litigation and regulatory matters across the United States. His practice focuses on litigation, litigation management and strategy, regulatory defense, and compliance, and he serves as a settlement negotiator in complex cases. Mr. Newburger has consulted to collection industry members throughout the U.S., India, the Philippines, and Canada, and his clients include financial institutions, debt buyers, law firms, and collection agencies. A Fellow of the American College of Consumer Financial Services Lawyers, Mr. Newburger has taught consumer protection law at the University of Texas School of Law since 1999. He has appeared as amicus curiae counsel in a number of high-profile cases affecting the collection industry, and was recognized by Collections & Credit Risk magazine in 2009 as an “Industry Champion.” From 2005 to the present he has been designated as a Texas Super Lawyer by Thomson Reuters, and he is board-certified as a specialist in consumer and commercial law by the Texas Board of Legal Specialization. Mr. Newburger is a member of the National Creditors’ Bar Association and the American Bar Association. He is a past Chair of the Commercial Law League of America’s Fair Debt Collection Practices Act Committee, a past Chair of the State Bar of Texas’ Consumer and Commercial Law Section, and a past Chair of the Texas Board of Legal Specialization Exam and advisory commissions on board certification in consumer and commercial law. The Texas Supreme Court has appointed him to multiple task forces charged with writing foreclosure rules in Texas, and he served on the editorial committee for the State Bar’s Texas Collection Manual – Third Edition. Mr. Newburger is licensed to practice in Texas, Colorado, Massachusetts, and Wisconsin and is admitted to practice before the United States Supreme Court, the United States Courts of Appeals for the First through Eleventh and D.C. Circuits, and federal district courts in Texas, Colorado, Connecticut, D.C., Illinois, Indiana, Maryland, Michigan, Missouri, Nebraska, Oklahoma, Pennsylvania, Tennessee, and Wisconsin.
Company: Clark Hill
Biography:
Joann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters. Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC) as well as state financial services regulators and attorneys general. A former member of the Consumer Financial Protection Bureau’s (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions in order to prepare for areas of regulatory scrutiny. Joann is the host of the podcast “Credit Ecosystem to Go: Curbside Thought Leadership for Financial Services.” Listen to recent episodes here.
Company: TDECU
Biography:
Sam is Manager of Contact Strategy & Analytics for Loan Resolutions at TDECU. He joined the TDECU team in 2017. Previously, Sam worked for debt buyers, servicers, and originators in functions ranging from Agent, Operations Manager, AVP, and Site Director. He is a member of the RMAi Certification Council. Sam served Honorably in the US Army. To give back, he participates with veteran groups in the Greater Houston Area.
Company: PIMSWARE
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Company: Charter Communications
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Company: Walt Disney World / Partners Federal Credit Union
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Jerad resides in Orlando, FL and is the Vice President of Loan Services for Partners Federal Credit Union – the credit union for Walt Disney World Cast Members. Jerad has over 20-years of experience within the financial services industry; the last 12 exclusively in credit unions. Over the past 12 years Jerad’s led team’s responsible for account collections, payment strategies, loss mitigation, recovery, bankruptcy, and loan servicing functions. Jerad is the President of a non-profit collections focused trade group, Credit Union Collections Professionals Inc., or the CUCP, which has been in operation since 2016. In 2019 Jerad graduated with his Master of Business Administration and Executive Leadership from Southeastern University.
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Location Services, LLC is your premier provider of nationwide services, encompassing repossession, skip tracing, license plate recognition (LPR), transportation, title services, remarketing, impounds, and locksmith assistance. Our commitment to excellence is reflected in our reputation for reliability, efficiency, and professionalism.
Whether we’re tackling intricate repossession assignments or offering expert guidance on remarketing strategies, our team is dedicated to delivering exceptional service you can trust. Count on Location Services, LLC to be your trusted partner in navigating the complexities of asset recovery and management
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Bell & Williams Associates is a leader in providing collateral collections, recovery, and remarketing services for the credit union, vehicle finance, and equipment leasing industries. Our associates will provide your organization with a full-service asset management partner. Our goal is to alleviate the strain delinquent accounts can have on your team in a cost-effective manner. Adherence to FDCPA and GLBA, combined with industry specific licensing, bonding, and insurance is implemented in an effort to minimize risk and exposure on our clients behalf.
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iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) and collections and recoveries solutions. Our amazing 40,000 employees spanning 10 countries included licensed collections agents across 35 states. We harness intelligent CX technology that can scale teams anywhere to create the CX experience brands demand to keep customers throughout the revenue recovery process. Our omnichannel solutions help tackle ongoing debt issues and accelerate bad debt reduction while a completely independent compliance team provides peace of mind for our client partners. Over 20 years of experience across industries enables fast program startups across multiple industries for 1st Party consumer and commercial and 3rd party commercial collections, invoicing, bankruptcy, subrogation, and back-office support. Read, see, and hear more at https://www.iqor.com/customer-retention.
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FirstSource Super Charges the collections process! We blend the human touch with automation, Machine Learning (ML) and analytics to build an empathetic and efficient debt collection process, boosting compliance, customer satisfaction and recovery. Our dynamic, data-driven debt collection approach helps you better understand borrowers’ financial needs and deliver customized solutions, enabling them to manage their debt smartly and lead a fuller life.
Our Digital Debt Collections offerings span multiple industries, including Banking, Auto Financing, Education, Insurance, Utility and Telco.
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Prodigal has redefined technology’s role in customer care, pioneering a new category of intelligence for financial and healthcare services. We use artificial intelligence and machine learning to deliver actionable insights ultimately maximizing revenue, optimizing operations, and minimizing compliance risk for its customers. Prodigal’s global team, whose backgrounds intersect at financial services and data science, is headquartered in Mountain View, California. Prodigal is backed by Menlo Ventures, Accel, and Y Combinator. For more information about Prodigal, please visit www.prodigaltech.com and follow us @prodigaltech.
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National Bankruptcy Services, LLC (“NBS”) is the largest nationwide bankruptcy outsource service provider in the industry and has significantly improved their client’s recovery dollars on accounts in bankruptcy, reduced client’s loan servicing expense, and guarantees compliance with all bankruptcy laws and requirements. NBS currently works with 9 of the top 10 largest banks, credit unions, state and regional banks, captive automobile finance companies, the largest mortgage servicers, consumer finance companies, and many small loan servicers nationwide.
Founded in 1999, for over 25 years, NBS has developed proprietary bankruptcy servicing technology and a bankruptcy rules engine that is reviewed monthly by bankruptcy legal experts for any required changes in all 94 bankruptcy jurisdictions
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National Debt Holdings is a receivables management firm that assists creditors with improving cash flow performance from their accounts receivables. We create a unique and refreshing partnership with our clients by providing compliant solutions that include no fees, no hassle and fast results.
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EverChain® facilitates compliant and secure debt sales for lenders and other creditors. We enable creditors to manage and monetize their uncollected receivables via our secure, sophisticated, and specialized technology platform (patent pending) consistently and compliantly. We aren’t simply a conventional broker or a buyer; EverChain® is an experienced debt sales advisor who has the expertise to help creditors optimize their recovery strategy while protecting their consumers, brand, and bottom line.
A successful debt sale should not be measured by how much money you sell your accounts for, it should be measured by how much you get to keep. Creditors concerned with any post-sale compliance risk can rest assured that the EverChain® network holds itself to the highest standards of care. This ensures that creditors selling their accounts on the EverChain® marketplace to our certified network of buyers can expect unprecedented and unparalleled levels of compliance from buyers, their agencies and law firms.
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MBSi Corp., provider of software solutions for the auto repossession industry, connects lenders, forwarders and recovery agencies with web-based and mobile app software to complete the repossession process in real-time.
Our team is driven to serve you better by developing software solutions geared toward your success in tomorrow’s technology environment.
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PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing and title services. PAR leverages its corporate family connections under the KAR Global umbrella to provide unique end-to-end solutions to our 400+ clients. PAR has a distinct advantage over our competition due to our strategic partnerships within KAR Global and our affiliations with numerous technology sources and service providers.
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CCS is widely recognized as one the nation’s largest and most successful collection firms. Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery. This is largely the reason high-profile creditors utilize our services coast-to-coast.
CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities.
CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions.
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Viking Client Services started in 1969 and is a privately held recovery, claims management, and payment processing company. Since the day we opened our doors, we have been committed to people and committed to good. We have led the industry in setting the standards for compliance, technology, and strategy. Viking Client Services provides effective debt recovery solutions across multiple industries, producing results and empowering people. Our qualified staff is trained to work diligently and professionally, making sure that the debt collection process is effective. Our dedicated team, equipped with the best training and resources, is committed to producing the most ideal results possible.
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The Sunrise Family of Companies is comprised of Sunrise Credit Services, Inc. a nationwide full service credit and collection agent. Since 1974 Sunrise has been a leader in the field of third party collections. NetTel USA, Inc. NetTel is a first party outsourcing company that handles all types of call center projects from customer service to surveys and reminder calls. Sunrise Capital Management, Inc. is a debt purchasing company. Combined the three companies offer a one stop shop for all of your accounts receivables management outsourcing needs.
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FMA Alliance, Ltd. (FMA), founded in 1983, is a leading provider of accounts receivable management, debt recovery, and call center solutions based in Houston, Texas. FMA uses a proprietary collections system, predictive analytics, and custom online negotiation tools to recover consumer and business debt to accelerate our clients’ cash flow. FMA’s clients include FORTUNE 100 companies, across all vertical and receivable types including credit card, auto, consumer loans, medical, fintech, and more. Our primary focus is to help clients, consumers, and individuals through compliance, performance, and insight.
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Beginning in the 1980’s, NLEX’s parent company created an open market for distressed assets for the Resolution Trust Corporation. Assets included real estate, consumer, student and automobile loans, credit card accounts and equipment lease portfolios. In 1993, NLEX began representing portfolios on behalf of financial institutions to offer new products to its buyers, and to offer an exchange in which lenders could create liquidity for their charged-off assets. NLEX launched nlex.com in 2000 as an electronic auction platform. Since that time, we have performed monthly sales for banks, the U.S. government, and other debt holders throughout the United States and Canada, selling over $150 billion face value of performing, nonperforming and charged-off assets. No other loan sales advisor has the extensive and successful experience to offer both buyers and sellers.
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Convoke is an oversight management system that is transforming the way credit issuers manage third party debt collection, leveraging a decade of experience for the issuers it serves. Convoke enables credit issuers to grow recovery, reduce costs, improve compliance, and protect their brand.
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Crown Asset Management, LLC (“CAM”) is a leading purchaser of charged off debt. CAM is recognized by RMAI as a “Certified Professional Receivables Company” and purchasing firm with extensive experience acquiring distressed receivables.
CAM purchases portfolios including credit card, automobile deficiency, marketplace lending/fintech, judgments, specialty portfolios and small business loans. CAM is a trusted and reliable partner for creditors and servicers alike.
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SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. Its headquarters is located in Delaware in a 32,000 sq. ft. state of the art call center. SIMM holds the following certifications: PCI-DSS, ISO 27002-2013/HIPPA and SSAE16 (SOC1). SIMM services customers throughout the United States including Puerto Rico.
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When clients demand solutions to difficult challenges, Radius Global Solutions is the answer. A leading provider of Digitally Integrated Customer Engagement Solutions, Radius has carefully and purposefully, developed significant expertise across all stages of the customer lifecycle providing Customer Service, First-Party and Third-Party Receivables Management, and Business office support services to some of the largest and most well-respected companies in the U.S. We are 100% focused on driving performance in a compliant manner while delivering a POSITIVE customer EXPERIENCE.
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AscensionPoint Recovery Services, LLC (APRS) is a nationally licensed estate and probate recovery specialist located near Minneapolis, Minnesota.
Its core competency is managing decedent debt recoveries for credit grantors and service providers. APRS prides itself on its unwavering commitment to provide the best possible decedent debt solutions to its clients while respecting estate representatives and family members.
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Founded in 2001, Absolute Resolutions Corp. (ARC) is a leader in the United States in the distressed asset marketplace. ARC acquires portfolios of delinquent receivables under its purchasing arm Absolute Resolutions Investments, LLC (ARI) directly from financial institutions and we retain ownership of those accounts for the duration of the recovery lifecycle. ARC utilizes a proprietary process to determine appropriate recovery efforts through a combination of performance analytics, recovery scoring, risk analysis and general economic indicators. ARC’s primary goal is to find a mutually beneficial resolution with consumers to satisfy outstanding balances. ARC places a premium on successful long-term partnerships and understands it is imperative for sellers to have reliable, compliant, transparent and responsive business partners in the current regulatory and economic environment.
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Sentry Credit, Inc., a nationally licensed ARM company was founded in 1992 by James L. Stewart and Michael B. Mathis. Our company motto is “Connecting People with Solutions”. Sentry’s goal is to create an agency and environment that dispels the negative stereotypes of the industry and provide unparalleled service in a work atmosphere that is professional and conducive to success. The cornerstones of this philosophy are Patience, Persistence, and Professionalism.Along with providing exceptional recovery, unsurpassed customer service and most importantly, a trusted partner that you can always count on, we can also provide both 3rd party recovery and 1st party recovery for our clients. We continuously invest in the innovative technologies that help us be the best we can be collecting our client’s important recovery dollars.Sentry Credit will provide our clients a highly trained, well-compensated staff of debt negotiators and business professionals, as well as providing some of the best operators in the business to guarantee our clients success. Ownership constantly looks for ways to reinvest profits into the staff to increase the employee’s quality of life and work environment. This attention to the well-being of our staff creates an atmosphere of positive energy with a shared mission of achievement, and a desire to be the best.
Company: ITP MDR LLC
Biography:
Mark is currently managing partner of ITP MDR, LLC. Creating unique networking experiences within the receivables management ecosystem. Previously Mark spent 22 years with Absolute Resolutions Corp (ARC). During his tenure with ARC, Mark helped guide its growth from a small five person company slowly transitioning it into one of the largest privately held debt purchasers in the United States. Mark is recognized nationally as an expert speaker on topics ranging from Data Security, Operational Best Practices, Relationship Building, Historical Industry Analysis, Practical Cryptographic applications, and is completely fluent in G2NG (Geek 2 Non-Geek) communications. He was also a founding board member of the Certification Committee and continues to teach the introductory course required for certification. A RMAi Certified Receivables Compliance Professional, Mark was elected to the RMAi Board of Directors in 2014, and after serving two terms as President still serves on several volunteer committees.
Company: GreenState Credit Union
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Company: Resource Management Services, Inc.
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As President and founder of Resource Management Services, Inc., Judy Hammond has more than 35 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors’ internal collection and recovery operations as well as of their collection agencies, attorneys, and specialty vendor partners. She has worked generally with the top banks/financial institutions, auto finance, retailers, utilities and telcoms, (auditing their vendors) and has conducted multiple Best Practices projects through Visa, USA. Her position as a consultant to creditors, and as their independent agency auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. She is author of various industry publications: “Comprehensive Agency/Attorney Usage Study,” “Comprehensive Agency/Attorney Usage Study II”, “Buyer/Seller Research Study and” “Collect More From Collection Agencies”. She was co-founder of the Debt Buyers’ Association, (subsequently DBA International, now RMA) working to build the foundations for industry standards, as well as the original code of ethics. Prior to forming her companies, from 1981 – 1986, Judy worked for two collection agencies, Payco American Corporation and GC Services. She received her Bachelor’s Degree from Pepperdine University, and her MBA from the University of Southern California, where she graduated Magna Cum Laude.
Company: Resource Management Services, Inc.
Biography:
Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance. As a consultant for Resource Management Services, Inc., Ken has specialized in developing and completing third party compliance and performance audits for collections agencies and collection attorney firms for many top credit grantors and debt buyers. He has leveraged his 25 years of experience to develop multiple collector and collection management training classes designed to maximize collector performance. In addition to collection training, Ken helped develop and facilitates the RMS Third Party Vendor Auditing training. Prior to joining Resource Management Services, Inc., Ken spent over 20 years with Citi starting as a collector and working throughout collections as a Front Line manager, Vice President Collections Operations Manager and Sr. Vice President and Collections Director.
Company: Resource Management Services, Inc.
Biography:
Bev Evancic has almost 25 years’ experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized. Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she developed the bankruptcy, probate, internal and litigation processes.
