Credit Control, the leader in performance-driven recovery solutions, is a full-service accounts receivable management agency that has served a wide variety of blue-chip clients through its four nationwide locations since 1989. Our collections & recovery programs provide our clients with consistent, top-tier  results across the entire aging continuum with a recovery approach that blends traditional collections with omni-channel communications in a fully compliant & customer-centric culture.

Our long-term client relationships are the direct result of continued reinvestments in each relationship to increase performance, decrease expenses, and maintain the highest levels of customer service. Credit Control’s client base spans multiple industries and sectors including banking & financial services, telecom, auto, retail, and fintech lending.

The company is a three-time winner of the Best Places to Work in Collections Program with back-to-back first place rankings in 2021 & 2022. In addition to being rated #1 by our employees, Credit Control has received numerous awards for performance, compliance, and innovation from the largest creditors in the world with recent client awards including Agency of the Year, #1 Overall Agency, and Back Office Agency of the Year.

FMA Alliance, Ltd. (FMA), founded in 1983, is a leading provider of accounts receivable management, debt recovery, and call center solutions based in Houston, Texas. FMA uses a proprietary collections system, predictive analytics, and custom online negotiation tools to recover consumer and business debt to accelerate our clients’ cash flow. FMA’s clients include FORTUNE 100 companies, across all vertical and receivable types including credit card, auto, consumer loans, medical, fintech, and more. Our primary focus is to help clients, consumers, and individuals through compliance, performance, and insight.

SIMM is a full service nationally licensed ARM and BPO company providing collection solutions and customer engagement to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. Its headquarters is located in Delaware in a 32,000 sq. ft. state of the art call center. SIMM holds the following certifications: PCI-DSS, ISO 27002-2013/HIPPA and SSAE16 (SOC1). SIMM services customers throughout the United States including Puerto Rico.

Remitter is a white labeled communications platform that helps creditors improve recovery with their delinquent customers, optimizing the recovery and collections process with a mobile first experience – enhanced by artificial intelligence.

The system sends personalized mobile communications (SMS or Email) to delinquent customers based on their own interactions with the platform, at the right time and on their preferred channel. With only a few clicks customers can pay in full without any extra steps like finding the bill, creating profiles or logging in using configurable payment options. Customers can also create a payment plan with a start date, amount and payment terms that work for them. If they would like to speak to someone about their bill, customers are able to request a call back at a time that suits them. Our intelligent recovery platform is delivering proven results and our customers have seen an increase in recovery by up to 280% and payer rate by up to 200% – whilst remaining more compliant and enhancing their brands.