Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.
Wednesday – May 10, 2023
|7:30 a.m. – 8:00 a.m.||Member Breakfast|
|8:00 a.m. – 9:15 a.m.||Introduction of Members and Identification of Member Hot Topics for Open Discussions
Moderator: Deb Hardy, GreenState Credit Union.
|9:15 a.m. – 10:00 a.m.||Conversations with the CFPB
Mark Cavin, CFPB
|10:00 a.m. – 10:15 a.m.||Quick Break|
|10:15 a.m. – 11:00 a.m.||Omni Channel, AI, and Using Technology to Increase Collections/Results
Moderator : Tom Nusspickel – American First Finance
|11:00 a.m. – 11:30 a.m.||Use of Data in the Collection Environment
Deb Hardy, GreenState Credit Union.
|11:30 a.m. – 12:00 p.m.||Hot Topics Group Discussion
Facilitator: Ken Evancic, Resource Management Services, Inc.
|12:00 p.m. – 12:45 p.m.||Member Networking Lunch|
|12:45 p.m. – 01:20 p.m.||Complaint Management|
|01:20 p.m. – 01:50 p.m.||Work From Home – Performance and Employee Retention
Amy Feveryear – Merrick Bank
|01:50 p.m. – 02:00 p.m.||Brainstorm 2023 Teleconference and Future Topics for RMN Member Discussions|