RMN Schedule
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.
Wednesday – May 10, 2023
| Time | Event |
|---|---|
| 7:30 a.m. – 8:00 a.m. | Member Breakfast |
| 8:00 a.m. – 9:15 a.m. | Introduction of Members and Identification of Member Hot Topics for Open Discussions Moderator: Jason Godwin – Southeast Toyota Finance |
| 9:15 a.m. – 10:00 a.m. | Conversations with the CFPB Mark Cavin, CFPB |
| 10:00 a.m. – 10:15 a.m. | Quick Break |
| 10:15 a.m. – 11:00 a.m. | Omni Channel, AI, and Using Technology to Increase Collections/Results Moderator : Tom Nusspickel – American First Finance |
| 11:00 a.m. – 11:30 a.m. | Use of Data in the Collection Environment Jeremy Ruth – Arvest Bank |
| 11:30 a.m. – 12:00 p.m. | Hot Topics Group Discussion Facilitator: Ken Evancic, Resource Management Services, Inc. |
| 12:00 p.m. – 12:45 p.m. | Member Networking Lunch |
| 12:45 p.m. – 01:20 p.m. | Complaint Management Moderator: David Heslet – CIG Financial, LLC |
| 01:20 p.m. – 01:50 p.m. | Work From Home – Performance and Employee Retention Amy Feveryear – Merrick Bank |
| 01:50 p.m. – 02:00 p.m. | Brainstorm 2023 Teleconference and Future Topics for RMN Member Discussions |