Biography:
Jera d resides in Orlando, FL and is the Vice President of Loan Services for Partners Federal Credit Union – the credit union for Walt Disney World Cast Members. Jerad has over 20-years of experience within the financial services industry; the last 10 exclusively in credit unions. Over the past 10 years Jerad’s led team’s responsible for account collections, loss mitigation, recovery, bankruptcy, and servicing functions. Jerad is the President of a non-profit collections focused trade group, Credit Union Collections Professionals Inc., or the CUCP, which has been in operation since 2016. In 2019 Jerad graduated with his Master of Business Administration and Executive Leadership from Southeastern University.

Topic: Recovery Management Network - Oversight and Remediation
Vendor management related topics and discussion

Biography:
Dennis Cruit is a 38 year veteran in the credit & collections industry.

Currently, Dennis has spent the last 18 years with Southeast Toyota Finance as the Senior Director of Collections. Prior to that, he spent 12 years in the 3rd party collection agency world at the Vice President and Director levels for several different agencies; including taking NARS, a St. Louis based agency, into one of the nation’s top 20. Earlier in his career he spent years with MCI Telecom and Citicorp Mortgage. He holds a BS degree from Lindenwood University in St. Louis, MO.

Topic: Opening Remarks

Biography:
As President and founder of Resource Management Services, Inc., Judy Hammond has more than 35 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors' internal collection and recovery operations as well as of their collection agencies, attorneys, and specialty vendor partners.

She has worked generally with the top banks/financial institutions, auto finance, retailers, utilities and telcoms, (auditing their vendors) and has conducted multiple Best Practices projects through Visa, USA.

Her position as a consultant to creditors, and as their independent agency auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. She is author of various industry publications: "Comprehensive Agency/Attorney Usage Study," "Comprehensive Agency/Attorney Usage Study II", "Buyer/Seller Research Study and" "Collect More From Collection Agencies".
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She is also the producer of two industry conferences: Collection and Recovery Solutions and Debt Connection Symposium and Expo.

She was co-founder of the Debt Buyers' Association, (subsequently DBA International, now RMA) working to build the foundations for industry standards, as well as the original code of ethics. Prior to forming her companies, from 1981 - 1986, Judy worked for two collection agencies, Payco American Corporation and GC Services. She received her Bachelor's Degree from Pepperdine University, and her MBA from the University of Southern California, where she graduated Magna Cum Laude.

Topic: Recovery Management Network - Oversight and Remediation
Vendor management related topics and discussion

Biography:
Michael Hollis is Vice President, Operations for Southeast Toyota Finance. He has 28 years of captive automotive finance experience. In his Vice President role, his oversight encompasses strategic initiatives to further enhance overall efficiency, customer and dealer experience, and loss mitigation, including responsibilities ranging from customer service, collections, and lease processing. He holds his MBA from the University of Alabama at Birmingham.

Topic: Bankruptcy Update
Recent decisions affecting the industry and mistakes (sometimes costly) to avoid in bankruptcy cases.

Biography:
Christopher D. Jaime was sworn as a United States Bankruptcy Judge in the Eastern District of California (Sacramento) on January 5, 2015. Judge Jaime was born in Sacramento, California, and resided primarily in San Jose, California. He attended Saint Mary’s College of California in Moraga, California, where he graduated with a Bachelor of Science degree in Psychology in 1989. He received his J.D. in 1992 from Willamette University College of Law in Salem, Oregon, where he served as an Associate Editor of – and was published in – the Willamette Law Review. 

Prior to his appointment to the bench, Judge Jaime was a vice-president and shareholder with the Reno, Nevada, law firm of Maupin, Cox & LeGoy. He was with the law firm for 22 years. His practice focused primarily on representing and advising domestic and international banks, lenders, financial and financing institutions, and individuals on creditors’ rights and insolvency matters both within and outside the bankruptcy context. He appeared in hundreds of contested matters, in all pretrial and trial phases of bankruptcy and non-bankruptcy proceedings before bankruptcy and district courts, and in bankruptcy and non-bankruptcy appeals before federal appellate courts.

While a practicing attorney, in 2014 Judge Jaime was recognized by the American Society of Legal Advocates as one of the Top 100 Bankruptcy Lawyers in the State of Nevada.

Topic: Anti-Trust Attorney

Biography:
Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as an Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters.

Mr. Marquis served as General Counsel of TransUnion LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair.
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His current practice focuses on companies engaged in the consumer information business including consumer reporting agencies, employment screening companies, marketing companies, and other consumer or commercial information users and suppliers. He provides advice on credit, collection and credit reporting compliance issues, the proper use of information, privacy policies and practices, and the proper use of consumer information as well as commercial information.

Mr. Marquis also provides expert reports in litigation matters regarding privacy issues, credit, credit and insurance scoring, and the Fair Credit Reporting Act. He has also worked with international organizations on consumer reporting issues and has been involved with credit bureaus in Egypt, Nigeria, Kenya, Canada, Mexico, Israel, Trinidad and Tobago, and a number of other countries.

Mr. Marquis formerly served on the Federal Reserve Board's Consumer Advisory Council. The Council advised the Federal Reserve Board on the exercise of its responsibilities under the Consumer Credit Protection Act and on other matters in the area of consumer financial services.

He also serves on the Board of a number of corporate and charitable organizations.

Mr. Marquis is a frequent speaker on privacy, credit reporting and other information management topics. He has testified before Congress and the legislatures of many states on privacy and credit reporting issues, and he has appeared on CNN and Nightline.

Mr. Marquis is based in Chicago, Illinois.

Topic: Recovery Management Network Sessions (RMN) - Moderator
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals.

Biography:
Craig Paterson is the SVP Specialty Operations at GM Financial. His various roles at GM Financial include: VP of Servicing, Outsourcing and Vendor Management, VP of Vendor Compliance, and VP of Collection.
He holds a BS in Business from Bowling Green State University.

Topic: FinTech Collection - Lender Peer Group
This FinTech Collection peer group will discuss the challenges and difficulties of collections of these unsecured debts.

Biography:
Brad Shropshire is currently the Vice President of Collections at OnDeck Capital. With 25 years of experience in the accounts receivable management, collections, mortgage servicing and Fintech sectors, Brad has repeatedly proven himself by providing measurable results in high growth, start-up and stable environments. Since 1995, he has been helping collection centers maximize results while innovating technique and refining processes to fit the ever changing communication and regulatory environments. In December 2017, Brad left Ditech Mortgage for a new adventure in the realm of Small Business lending. OnDeck Capital hired him to run their collections department where he worked with peers to create a post-charge off recovery department while establishing loss mitigation processes and controls. Him and his team manage loss mitigation inventories in a manner to help Small Business owners maintain their personal and professional dignity through their financial setbacks.

Biography:
Jason Swift is COO and BSA Officer of Marlette Funding, LLC. He currently is responsible for strategic planning and operations for application and loan servicing, loan verifications, fraud, loan funding, collections and asset recovery. Jason has 23 years of experience in financial services focused on operational strategy development, call center operations, and business planning and analysis.

Prior to joining Marlette in 2013, Jason was the Head of US Risk Operations for Barclaycard responsible for managing collections, asset recovery, and fraud operations.

He holds an MBA with a concentration in Financial Management from Goldey-Beacom College.

Biography:
Doug St. Peters is the President of Navient Portfolio Management, LLC., a wholly owned subsidiary of Navient (NASDAQ: NAVI) responsible for the company’s charged-off loan portfolios, debt sales, and collection agency outsourcing for a variety of asset classes. Doug has 18 years’ experience in leadership roles within the accounts receivable management (ARM) industry. Doug’s managed-workgroup administers default loan portfolios in excess of $26 billion, contracts with 24 collection vendors and legal networks to produce over $2.6 billion in annual recoveries on behalf of private-sector and not-for-profit clients.

Doug is a frequent speaker at national conferences on topics such as student loans, debt collections, and ARM master servicing; as well as a published author. Doug holds an MBA from Butler University and a BS in Finance from Indiana University.

Fun fact - in October 2019 Doug finished a full Ironman.

Topic: Credit Union Peer Group - Moderator
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.

Biography:
Chris Straiter is the Director, Asset Loss Management for BECU in Washington State. His responsibilities include leadership of the Internal Recovery, Agency Outsourcing, as well as Bankruptcy, Foreclosure/REO, and Legal collections teams. Prior to joining BECU, Chris was the CCO at Sentry Credit, Inc. an ARM firm based out of Everett, WA, with responsibilities including Compliance, Voice Analytics, Complaint Management and Quality Assurance. Chris’ previous roles have included managing agency performance for a number of 3rd party collection agency relationships with American Express, focusing on operational improvements, collector and leader development, and enhancing controls and compliance.

Prior to joining American Express, Chris was an important part of the consulting, audit and conference operation at Resource Management Services, Inc., where he helped develop and present their Recovery Management Strategies and Techniques sessions, as well as developing conference content and various client operational audits. His recovery management experience began at Bank of America. His 13 year tenure there included ATM Risk Management, Agency Liaison, and extensive experience in Agency Audit and Agency Performance Management. Chris maintains a CRCP certification from RMAi.