Speakers - Collection and Recovery Solutions 2022

Speaker	Topic and Biography
Jerad Broaddus Walt Disney World / Partners Federal Credit Union	Topic: Payment Collection Strategies – Text, Web, Self-Service and more Join this session to discuss a comprehensive payment strategies including live agent telephone, IVR, and website payments. In addition, the roundtable will explore emerging trends & advancement in text payments and self-service payment negotiation tools. Biography: Jerad resides in Orlando, FL and is the Vice President of Loan Services for Partners Federal Credit Union – the credit union for Walt Disney World Cast Members. Jerad has over 20-years of experience within the financial services industry; the last 12 exclusively in credit unions. Over the past 12 years Jerad's led team's responsible for account collections, payment strategies, loss mitigation, recovery, bankruptcy, and loan servicing functions. Jerad is the President of a non-profit collections focused trade group, Credit Union Collections Professionals Inc., or the CUCP, which has been in operation since 2016. In 2019 Jerad graduated with his Master of Business Administration and Executive Leadership from Southeastern University.
Mark Cavin Consumer Financial Protection Bureau	Topic: Conversations with the CFPB Biography: Mark Cavin is currently with the CFPB. His role is Debt Collections Market Senior Fellow; Office of Consumer Credit, Payments, and Deposits Markets; Division of Research, Markets & Regulations. Mark is a seasoned Financial Services Executive with 41-years of experience in Consumer, Commercial and Student Loan sales and servicing operations, portfolio management and organizational compliance for Banks, ARM Originators, 1st and 3rd Party Collection Agency and Legal Networks Management and has worked at four of the largest Debt Buyers both domestically and internationally. Read More »
James Cooper Santander Consumer USA	Topic: The Repossession Discussion Join this roundtable to discuss the current trends in repossessions, and some key elements, such as: unintended repossessions, breach of peace and voluntary surrender. Biography: James Cooper is an Assistant Vice President of Business Control and Risk Management for OSP, Repo and Auction Support at Santander Consumer USA. He is responsible for third party risk management and vendor oversight for repossession, auction, and debt sale vendors. James has 20 years of auto lending experience with 12 years in Loss Recovery focused on Reinstatements and Repossession.
Brian Donahue Regions Bank	Topic: Vendor Management – Liquidation and Performance Metrics How often are you reviewing your vendors performance? (weekly/monthly/quarterly?) What metrics / measurements are you looking at : liquidation rates, compliance, turn around time, complaints, amount of time servicing relationship, lawsuits brought on by agencies? Do have performance standards set? What is ramifications for not meeting expectations? Is there a benchmark/champion challenge environment? Exit strategies? Please join me in discussing these topics and challenges you are facing within your organization pertaining to Third Party Vendor management. Biography: Brian Donahue has 20+ years of experience in the banking and financial industry. Brian returned to Regions Bank in October 2013 in the role of Agency / Vendor Manager, after a brief stay at BBVA Compass Bank from April of 2011 til Sept 2013. Prior to joining BBVA, Brian held the position of AVP in Procurement/Outsourcing for Regions Bank from July of 2010 to April of 2011. His responsibilities with Regions Bank have included contract negotiations, collections, training and coaching Associates, auditing external vendors (including Collection Agencies, Attorneys, Auctions, and Repossession Agents), representing AmSouth and Regions in litigation/court cases, participating in Recovery Managers Forum (member of executive committee), interaction with Procurement/Risk Management and Tech Governance when adding external vendors, and the management of Agency relationships. Brian's banking career began with a collections position with NationsBank and branch banking positions with NorWest Financial, Fidelity Financial and Wells Fargo Financial Acceptance. He has been involved in lending/underwriting, dealer finance, repossession, bankruptcy, and collections, as well as branch operations including training, sales, and cash balancing. Brian received his Bachelor of Science in Business Administration at University of North Carolina at Charlotte.
Dan Erdmann Kohl's	Topic: Regulation F and Omni Channel Approaches to Collections Collection organizations have adapted to operating in a Regulation F environment in several different ways. Additional importance and focus has been placed on approaches to customer payment and engagement preferences as well as collection strategy. The goal of this roundtable will be to best practice share various approaches and strategies that are being used and/or tested. Biography: Visionary leader with 20 years of experience developing teams that drive best in class results. Experience encompasses leadership in retail, banking, and contact center organizations. Successes and achievements in associate engagement, customer experience, forecasting and budgeting, process innovation, and national and international strategy implementation. Continuous partnership and established leadership role involvement with various nonprofit organizations for 25+ years.
Bev Evancic Resource Management Services, Inc.	Topic: Auditing Specialty Vendors: Skip/Repo, Bankruptcy, Estate Hear ideas for effective auditing and oversight on those specialty niche areas. Learn tips and techniques for developing or enhancing your audit strategies, and areas you should be sure to address for your 2022 oversight. Biography: Bev Evancic has almost 25 years' experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. Read More »
Ken Evancic Resource Management Services, Inc.	Topic: Lessons from Call Monitoring Call monitoring can be so much more than meeting a compliance or QA requirement. Identifying superior performers, or the opposite, identifying opportunities for change – both happen when call monitoring your vendors. Hear and share stories of successful call calibration, and what to do next – with great calls, and the not so great calls. Use call monitoring as a tool to share and advance both the company's culture and the company's concepts for treatment of the customer, and the ultimate outcome will be improved financial and compliance performance and results. Biography: Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance. Read More »
Jason Godwin Southeast Toyota Finance	Topic: Oversight and Remediation Vendor management related topics and discussion Biography: Jason Godwin is the Director of Collections for Southeast Toyota Finance. He has 23 years of captive automotive finance experience encompassing all aspects of operational and servicing activities. His current role includes overseeing pre and post charge-off loss mitigation efforts along with all special collection's activity. Jason holds a bachelor's degree in Business Administration from the University of South Alabama.
Andrea Halverson Actuate Law	Biography: Andrea uses her background in criminal defense and her experience interacting with and opposing federal criminal prosecutors and carries this defense-minded practice to her compliance practice. Andrea began her career at an AmLaw 100 firm as part of its civil litigation team. Throughout her career, Andrea has continued to represent clients in federal and state court in numerous civil cases, including class actions. Andrea quickly realized that she wanted to focus her practice in white collar defense and joined a Chambers & Partners Band One and U.S. News & World Report Tier 1 white collar criminal defense boutique law firm in Chicago. During her time there, Andrea defended clients in multi-week federal jury trials involving mortgage fraud, wire fraud, extortion, and conspiracy charges. Andrea has extensive experience representing individuals who are as both defendants in federal criminal indictments and witnesses in federal criminal grand jury investigations, guiding clients through enforcement actions brought by the United States Securities and Exchange Commission, and conducting internal investigations for both state agencies and Fortune 100 companies. In 2019 Andrea became an IAPP Certified Information Privacy Professional in U.S. Private Sector privacy law (CIPP/US). When advising clients on privacy compliance, Andrea harnesses her experience defending against and negotiating with the federal government to focus in on the issues that will attract regulators. Additionally, Andrea advises clients in who are engaging in novel areas of enterprise, in which the regulatory environment is often unpredictable and quickly changing.
Judy Hammond Resource Management Services, Inc.	Topic: Opening Remarks Biography: As President and founder of Resource Management Services, Inc., Judy Hammond has more than 35 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors' internal collection and recovery operations as well as of their collection agencies, attorneys, and specialty vendor partners. She has worked generally with the top banks/financial institutions, auto finance, retailers, utilities and telcoms, (auditing their vendors) and has conducted multiple Best Practices projects through Visa, USA. Her position as a consultant to creditors, and as their independent agency auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. She is author of various industry publications: "Comprehensive Agency/Attorney Usage Study," "Comprehensive Agency/Attorney Usage Study II", "Buyer/Seller Research Study and" "Collect More From Collection Agencies". Read More »
Jason Henrichs Alloy Labs Alliance	Topic: Emerging Trends and Landscape of Privacy and Cybersecurity Regulation The global privacy and cybersecurity landscape continues to rapidly evolve. This session focuses on the most recent rules, regulations and statutes, their impact on banks, non-bank financial institutions – and most importantly - their service providers. Our panelists will also discuss recent trends, threats, and what to expect from our regulators in the year to come. Biography: Jason is the CEO of Alloy Labs, a consortium of community and midsize banks operationalizing innovation through startup partnerships and strategic investments. He co-hosts Breaking Banks, the largest fintech podcast in the world. Jason is a frequent speaker and author on financial innovation, regulation and compliance as competitive advantage. He served on the fintech advisory boards for the City of Chicago, the AARP, the Financial Health Network Innovation Lab, and the SXSW Accelerator. Jason teaches at the Pacific Coast Banking School, University of Wisconsin Graduate School of Banking, the Digital Banking School at the University of Wisconsin and Graduate School of Banking at Louisiana State University.
Michael Hollis Southeast Toyota Finance	Topic: Recovery Management Network - Oversight and Remediation Vendor management related topics and discussion Biography: Michael Hollis is Vice President, Operations for Southeast Toyota Finance. He has 28 years of captive automotive finance experience. In his Vice President role, his oversight encompasses strategic initiatives to further enhance overall efficiency, customer and dealer experience, and loss mitigation, including responsibilities ranging from customer service, collections, and lease processing. He holds his MBA from the University of Alabama at Birmingham.
Honorable Christopher D. Jaime United States Bankruptcy Judge in the Eastern District of California	Topic: Bankruptcy Update Recent decisions affecting the industry and mistakes (sometimes costly) to avoid in bankruptcy cases. Biography: Christopher D. Jaime was sworn as a United States Bankruptcy Judge in the Eastern District of California (Sacramento) on January 5, 2015. Judge Jaime was born in Sacramento, California, and resided primarily in San Jose, California. He attended Saint Mary's College of California in Moraga, California, where he graduated with a Bachelor of Science degree in Psychology in 1989. He received his J.D. in 1992 from Willamette University College of Law in Salem, Oregon, where he served as an Associate Editor of – and was published in – the Willamette Law Review. Prior to his appointment to the bench, Judge Jaime was a vice-president and shareholder with the Reno, Nevada, law firm of Maupin, Cox & LeGoy. He was with the law firm for 22 years. His practice focused primarily on representing and advising domestic and international banks, lenders, financial and financing institutions, and individuals on creditors' rights and insolvency matters both within and outside the bankruptcy context. He appeared in hundreds of contested matters, in all pretrial and trial phases of bankruptcy and non-bankruptcy proceedings before bankruptcy and district courts, and in bankruptcy and non-bankruptcy appeals before federal appellate courts. While a practicing attorney, in 2014 Judge Jaime was recognized by the American Society of Legal Advocates as one of the Top 100 Bankruptcy Lawyers in the State of Nevada.
Cynthia Kolich OnDeck	Topic: Operational Hot Topics – Creditor Panel Biography: Cynthia Kolich is the Litigation Recovery Portfolio Manager at Enova International. She started off in the non-profit sector but changed career paths after utilizing SPSS and GIS to argue her master's thesis. She then spent the next several years sharpening her coding skills and working as an analyst and report writer in the healthcare industry before eventually moving into the collections space. Her experience has allowed her to create a highly effective and profitable team that heavily relies on data to make the most informed decisions. Cynthia currently is responsible for the liquidation strategy of all post charge off inventory, management of a legal network and a third-party reporting platform.
Oscar Marquis Oscar Marquis & Associates	Topic: Anti-Trust Attorney Biography: Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as an Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters. Mr. Marquis served as General Counsel of TransUnion LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair. Read More »
John McNamara Consumer Financial Protection Bureau	Biography: John McNamara is the Principal Assistant Director of Markets and the Assistant Director for Consumer Credit, Payments, and Deposits Markets in the Research, Markets and Regulations division of the Consumer Financial Protection Bureau. He leads a team of subject matter experts and analysts covering the credit card, payments, deposits, student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting, debt collection, debt relief, fintech and the use of artificial intelligence and machine learning in consumer financial services. He also manages budgeting, staffing, and administration of the Bureau’s Markets Office. Prior to joining the CFPB, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement, compliance management systems and five years of experience as a federal consumer financial protection regulator. McNamara also served as COO for Asset Management Outsourcing, Inc., SVP of Banking and Retail Operations for First Data Corporation’s ARM unit, Nationwide Credit/ACB, and VP of Operations for United Recovery Systems, LP. Read More »
Mark Naiman ITP MDR, LLC.	Biography: Mark is currently managing partner of ITP MDR, LLC. Previously Mark spent almost 20 years with Absolute Resolutions Corp (ARC). During his tenure with ARC, Mark helped guide its growth from a small five person company slowly transitioning it into one of the largest privately held debt purchasers in the United States. Mark is recognized nationally as an expert speaker on topics ranging from Data Security, Operational Best Practices, Relationship Building, Historical Industry Analysis, Practical Cryptographic applications, and is completely fluent in G2NG (Geek 2 Non-Geek) communications. He was also a founding board member of the Certification Committee and continues to teach the introductory course required for certification. A RMAi Certified Receivables Compliance Professional, Mark was elected to the RMAi Board of Directors in 2014, and after serving two terms as President still serves on several volunteer committees.
Joann Needleman Clark Hill	Biography: Joann Needleman leads the firm's financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters. Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC) as well as state financial services regulators and attorneys general. A former member of the Consumer Financial Protection Bureau's (CFPB) Consumer Advisory Board, Joann provides her clients with useful strategies and common-sense solutions in order to prepare for areas of regulatory scrutiny. Joann is the host of the podcast "Credit Ecosystem to Go: Curbside Thought Leadership for Financial Services." Listen to recent episodes here.
Manny Newburger, Barron & Newburger, P.C.	Biography: Manny Newburger leads the Consumer Financial Services Law Practice Group at Barron & Newburger, P.C. A frequent author and speaker on the FDCPA and other consumer protection laws, Mr. Newburger is known internationally for his expertise in consumer and commercial law, consulting on FDCPA, FCRA, and TCPA compliance across the globe and defending of individual and class consumer litigation and regulatory matters across the United States. His practice focuses on litigation, litigation management and strategy, regulatory defense, and compliance, and he serves as a settlement negotiator in complex cases. Mr. Newburger has consulted to collection industry members throughout the U.S., India, the Philippines, and Canada, and his clients include financial institutions, debt buyers, law firms, and collection agencies. Read More »
Paul Osborne First National Bank of Omaha	Topic: Operational Hot Topics – Creditor Panel Biography: Paul Osborne is Managing Director of Collections and Recovery for First National Bank of Omaha (FNBO). Paul has been in the financial industry working with credit card portfolios for the last 37 years. Paul has a long history of working in the areas of collections and recovery since 1991 working for Wachovia, InfiCorp and FNBO. Through the last 31 years Paul has helped manage all the areas of internal collections, recovery areas, bankruptcy, deceased and debt sales at each of these organizations. Paul has represented FNBO in multiple different user groups such Auriemma Roundtable's for both Collections and Recovery. Paul has a wealth of experience when dealing with outside Collection Agencies, Debt Buyers, Bankruptcy Courts and the use of Attorney's for collection efforts.
Craig Paterson GM Financial	Topic: Recovery Management Network Sessions(RMN) - Moderator Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. Biography: Craig Paterson is the SVP Specialty Operations at GM Financial. His various roles at GM Financial include: VP of Servicing, Outsourcing and Vendor Management, VP of Vendor Compliance, and VP of Collection. He holds a BS in Business from Bowling Green State University.
Dan Picard Hanscom Federal Credit Union	Topic: Covid have your delinquency down? What's next for Credit Union Collectors? Credit Unions have seen unusual low delinquency during the pandemic. As factors such as inflation, product availability and other pandemic issues affect lending, will we see a spill over into collections in 2022 and beyond? We have enjoyed a period of high resale values for repossessed autos during most of 2021 due to the chip shortage but how will these rising values and the loans being made in 2021 and 2022 affect the next batch of repossessions as delinquency levels begin to rise? Have you seen Open houses in your neighborhood where a newly listed home bring 20-30 potential buyers and 10+ offers above asking price. How will this negatively impact future foreclosures as some of these new homeowners are most certainly starting off over their head financially. Finally, your borrower was delinquent due to Covid. Do you understand your Credit Union wants to make this same member their same auto loan (at the right price of course). Biography: Dan has been employed in the credit union industry for over 25 years working for three New England based credit unions. In June, 2019, Dan joined Hanscom Federal Credit Union as VP Consumer Lending & Collections where he assumes responsibility for managing the strategic direction of the Consumer Lending and Collection functions. Dan has been active with the CUNA Lending Council since 2014 serving in leadership positions on the CUNA Lending Executive Committee, the CUNA Lending Conference Committee and the Member Resource Committee. He has been an active speaker for both CUNA Lending and CUNA Collection conferences as well as at regional collection events in New England. Since 2016, Dan has been a member of the CUSO Board of Directors for Member Student Lending, LLC. In this role, he provides oversight of the Policies associated with the various Loan programs offered on the LendKey platform by the CUSO as well as for the collection and servicing guidelines for these programs. He currently serves as the Board Chair for the CUSO. Dan has been an active member of the New England Adjustment Managers Association, serving as its President in 2010-11 and Chair of their Annual Seminar Committee from 2008-2012. He also served as the collection representative for the Massachusetts Credit Union League's Lenders Network for many years. On May 3, 2022 Dan announced that he changed is position to Senior Vice President of Consumer Lending and Collections.
Thomas Sandoval SoFi Bank	Topic: Operational Hot Topics – Creditor Panel Biography: Thomas has been with SoFi for 7 years and has spent time as a manager in Collections where he helped build-out processes, provided coaching, and helped stand up two separate collection locations. Thomas is currently a Relationship Manager at SoFi Bank where he focuses on debt sales and managing SoFi's bankruptcy vendor. Thomas engages in onboarding new vendors assisting in critical strategy and process improvements in his department. In addition, he manages the back office team where he is responsible for affidavit processing, expert witnesses, media fulfillment, and everything in between.
Marian Sangalang The Bureaus, Inc.	Topic: Emerging Trends and Landscape of Privacy and Cybersecurity Regulation The global privacy and cybersecurity landscape continues to rapidly evolve. This session focuses on the most recent rules, regulations and statutes, their impact on banks, non-bank financial institutions – and most importantly - their service providers. Our panelists will also discuss recent trends, threats, and what to expect from our regulators in the year to come. Biography: Marian Sangalang, Vice President-The Bureaus, Inc. As Vice President, Marian is chiefly responsible for the oversight and management of analysis and information technology systems of the Company. Her responsibilities span all of the Company's varied business functions and she is a Certified Receivables Compliance Professional. Through her 30+ years of industry experience, she has kept The Bureaus, Inc. at the forefront of technology, developing proprietary tools that include account-level net present value modeling and data management systems. Marian has pioneered many software suites popular in the ARM industry. She works closely with developers to improve the products for business use. Marian Sangalang served as the President of Receivables Management Association International in 2019 and was a member of the RMAI Board of Directors 2014-2022. Marian currently serves on the RMAI Certification Council and Chairs the Remediation Committee.
Josh Seuberling Lendly	Topic: Opening Session - "The Changing Dynamics of Collections & Recovery" - Expert Panel Hear ideas from leading creditors on the changing dynamics in our collection and recovery world. Panelists will discuss their thoughts on technology and it's impact, contacting consumers, and what's in store for the future. Biography: Josh Seuberling has 30+ years in the credit and collection industry and is currently serving as the Chief Operating Officer for Lendly, a late stage start up with the goal of putting respect and responsibility at the heart of modern lending. Prior to joining Lendly, Josh served as the director of collections for Veritiv and managed a $2B+ portfolio of commercial debt and teams both stateside and nearshore. He has also worked for other fintech organizations and brings an entrepreneurial spirit to any organization he has been associated with. In addition to his years in executive roles, he also serves on multiple boards for companies in the home improvement industry and retail hospitality industry, as well as for a local non-profit organization. Josh has been recognized throughout his career as a strategic minded business leader with valuable contributions at all operational levels.
Bradley Shropshire Enova International	Topic: FinTech Collection - Lender Peer Group This FinTech Collection peer group will discuss the challenges and difficulties of collections of these unsecured debts. Biography: Brad Shropshire is currently the Head of Global Collections for Enova International over managing the collection cycle for their three small business lenders, OnDeck, The Business Backer and Headway Capital along with their consumer collections in NetCredit and CashNetUSA. With 25 years of experience in the accounts receivable management, collections, mortgage servicing and Fintech sectors, Brad has repeatedly proven himself by providing measurable results in high growth, start-up and stable environments. Since 1995, he has been helping collection centers maximize results while innovating technique and refining processes to fit the ever changing communication and regulatory environments. In December 2017, Brad left Ditech Mortgage for a new adventure in the realm of Small Business lending. OnDeck Capital hired him to run their collections department where he worked with peers to create a post-charge off recovery department while establishing loss mitigation processes and controls. Him and his team manage loss mitigation inventories in a manner to help Small Business owners maintain their personal and professional dignity through their financial setbacks.
Doug St. Peters Navient Portfolio Management, LLC	Biography: Doug St. Peters is the President of Navient Portfolio Management, LLC., a wholly owned subsidiary of Navient (NASDAQ: NAVI) responsible for the company's charged-off loan portfolios, debt sales, and collection agency outsourcing for a variety of asset classes. Doug has more than 20 years' experience in leadership roles within the accounts receivable management (ARM) industry. Doug's managed-workgroup administers default loan portfolios in excess of $28 billion, contracts with 24 collection vendors and legal networks to produce over $2.6 billion in annual recoveries on behalf of private-sector and not-for- profit clients. Doug is a frequent speaker at national conferences as well as a published author. Doug holds an MBA from Butler University and a BS in Finance from Indiana University. Fun fact - Doug is a 3 time Ironman finisher.
Chris Straiter BECU	Topic: Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today's Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors. If you are not a member and would like to join, please go to https://resourcemanagement.com/networking.html and complete the membership form. Biography: Chris Straiter is the Director, Asset Loss Management for BECU in Washington State. His responsibilities include leadership of the Internal Recovery, Agency Outsourcing, as well as Bankruptcy, Foreclosure/REO, and Legal collections teams. Prior to joining BECU, Chris was the CCO at Sentry Credit, Inc. an ARM firm based out of Everett, WA, with responsibilities including Compliance, Voice Analytics, Complaint Management and Quality Assurance. Chris' previous roles have included managing agency performance for a number of 3rd party collection agency relationships with American Express, focusing on operational improvements, collector and leader development, and enhancing controls and compliance. Read More »
Jason Swift Marlette Funding, LLC	Topic: Operational Hot Topics – Creditor Panel Biography: Jason Swift is COO and BSA Officer of Marlette Funding, LLC. He currently is responsible for strategic planning and operations for application and loan servicing, loan verifications, fraud, loan funding, collections and asset recovery. Jason has 23 years of experience in financial services focused on operational strategy development, call center operations, and business planning and analysis. Prior to joining Marlette in 2013, Jason was the Head of US Risk Operations for Barclaycard responsible for managing collections, asset recovery, and fraud operations. He holds an MBA with a concentration in Financial Management from Goldey-Beacom College.
Cynthia Victory U.S. Bank	Topic: Understanding Compliance Testing and Monitoring Compliance Testing and Monitoring is a valuable method to ensure your organization adheres to regulatory requirements and servicing standards. Compliance monitoring can go beyond sample based quality assurance and control reviews. This discussion will feature topics such as sampling standards, confidence levels, and ways to use data to monitor ongoing compliance. Biography: Cynthia Victory is a Senior Compliance Testing Manager at U.S. Bank and is a Certified Regulatory Compliance Manager. She currently leads four testing teams that validate compliance with banking regulations and state laws, with specialties in FDCPA, TCPA, Bankruptcy, TILA, and Payment Services. She has over 30 years' experience in mortgage servicing and consumer banking, with the most recent 12 years being focused on compliance. Cynthia has experience with risk management and operational controls to ensure accurate servicing and collections on consumers accounts. She has also built and enhanced compliance programs as required by the regulator findings. Under the requirements of the Coronavirus Aid, Relief, and Economic Security (CARES) Act and state level emergency requirements, Cynthia established ongoing compliance monitoring to verify repossessions and fees had been halted, and that payment assistance programs were being established correctly.
Shelly Votaw Kohl's	Topic: Regulation F and Omni Channel Approaches to Collections Collection organizations have adapted to operating in a Regulation F environment in several different ways. Additional importance and focus has been placed on approaches to customer payment and engagement preferences as well as collection strategy. The goal of this roundtable will be to best practice share various approaches and strategies that are being used and/or tested. Biography: Shelly Votaw is currently the Sr. Manager, RMO Recovery and Operational Compliance for Kohl's Servicing and Operations Centers. She has been in risk management operations and customer service for over 26 years. Shelly is highly motivated and learned many functions within Kohl's (collections and recovery, agency and vendor management, fraud and specialty, compliance and audit). In 2014, she completed her Master's Degree in Business Management and her undergraduate in 2010. Shelly enjoys inspiring others, particularly as it relates to having resilience in the face of adversity.

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