Collection and Recovery Solutions 2022
May 25 - May 27th | Four Seasons Hotel | Las Vegas, Nevada
Schedule
| Time | Event |
|---|---|
| Tuesday - May 24, 2022 | |
| 3:00 p.m. - 7:00 p.m. | Early Registration |
| Wednesday - May 25, 2022 | |
| 7:00 a.m. - 7:30 p.m. | Registration |
| 8:00 a.m. - 2:30 p.m. |
Exhibitor Set-Up Exhibitors are welcome to setup between 8:00 a.m. and 2:30 p.m. |
| 7:30 a.m. - 2:00 p.m. |
Recovery Management Network Sessions (RMN) - (Members Only) Moderator: Craig Paterson, GM Financial Location: Mesquite Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to https ://resourcemanagement.com/networking.html and complete the membership form. |
| 1:00 p.m. - 3:00 p.m. |
Poolside Networking Event Sponsored by: Actuate Law LLC, VeriFacts, LLC The Poolside Networking Event will be at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event. |
| 2:10 p.m. - 3:20 p.m. |
FinTech Collection - Lender Peer Group Moderator: Bradley Shropshire, Enova International Location: Desert Willow This FinTech Collection peer group will discuss the challenges and difficulties of collections of these unsecured debts. |
| 3:30 p.m. - 4:45 p.m. |
Credit Union Peer Group Moderator: Chris Straiter, BECU Location: Desert Willow Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today's Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors. If you are not a member and would like to join, please go to https://resourcemanagement.com/networking.html and complete the membership form. |
| 5:00 p.m. - 5:30 p.m. |
First Timer Orientation and Introductions Join other first-timers to meet and network, and learn ideas to maximize your conference experience. |
| 5:30 p.m. - 7:30 p.m. |
Opening Reception and Exhibits Sponsored by: Sentry Credit, Inc Celebrating 30 Years - Connecting People With Solutions |
| Thursday - May 26, 2022 | |
| 7:00 a.m. - 7:00 p.m. | Registration |
| 8:00 a.m. - 9:00 a.m. | Continental Breakfast - Exhibit Hall Sponsored by: Interactions, RNN Group Have breakfast and network with your peers. |
| 8:45 a.m. - 9:00 a.m. |
Opening Remarks Judy Hammond, Resource Management Services, Inc. |
| 9:00 a.m. - 10:00 a.m. |
Opening Session - "The Changing Dynamics of Collections & Recovery" - Expert Panel Doug St. Peters, Navient Portfolio Management, LLC Josh Seuberling, Lendly Jason Swift, Marlette Funding, LLC The last two years has reshaped credit and collections in a variety of ways. Our esteemed panelists will discuss some of the major challenges facing institutions of all sizes, including advanced technological decision and analytics, reshaping the consumer experience, and the inevitable changes brought about as a result of nationwide work from home initiatives. |
| 10:00 a.m. - 10:30 a.m. | Morning Break and Networking Sponsored by: Finvi |
| 10:30 a.m. - 11:00 a.m. |
CFPB Update John McNamara, Consumer Financial Protection Bureau |
| 11:00 a.m. - 12:00 p.m. |
Regulatory and Legislative Updates - Panel Joann Needleman, Clark Hill Manny Newburger, Barron & Newburger, P.C. |
| 12:00 p.m. - 1:00 p.m. |
Networking Lunch Sponsored by: Provana, Allied Solutions, LLC, National Bankruptcy Services |
| 1:00 p.m. - 1:30 p.m. | Networking "Make Your Own Sundaes" in Exhibit Hall |
| 1:30 p.m. - 2:00 p.m. |
Bankruptcy Update Honorable Christopher D. Jaime, United States Bankruptcy Judge Recent decisions affecting the industry and mistakes (sometimes costly) to avoid in bankruptcy cases. |
| 2:00 p.m. - 3:00 p.m. | Operational Hot Topics – Creditor Panel Cynthia Kolich, OnDeck Paul Osborne, First National Bank of Omaha Thomas Sandoval, SoFi Bank |
| 3:00 p.m. - 3:30 p.m. |
Afternoon Break and Networking in Exhibit Hall Sponsored by: TransUnion Between speaker sessions, take a quick break with us and grab a quick snack and explore the exhibit hall and network with your peers. |
| 3:30 p.m. - 4:15 p.m. |
Vendor Management and Vendor Oversight Panel Bev Evancic, Resource Management Services, Inc. Chris Straiter, BECU Bradley Shropshire, Enova International |
| 4:15 p.m. - 5:00 p.m. |
Cyber Security Panel – Emerging Trends and Landscape of Privacy and Cybersecurity Regulation Andrea Halverson, Actuate Law Jason Henrichs, Alloy Labs Alliance Marian Sangalang, The Bureaus, Inc. The global privacy and cybersecurity landscape continues to rapidly evolve. This session focuses on the most recent rules, regulations and statutes, their impact on banks, non-bank financial institutions – and most importantly - their service providers. Our panelists will also discuss recent trends, threats, and what to expect from our regulators in the year to come. |
| 3:30 p.m. - 5:00 p.m. |
Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members
Only) Moderator: James Cooper, Santander Consumer USA Peer Group Meets in Desert Willow Room (just behind Registration Desk) The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 5:00 p.m. - 7:00 p.m. |
Cocktail Reception and Key Boxes - Exhibit Hall
Sponsored by: Absolute Resolutions Corp. Cocktail Reception and Key Boxes, provides an additional opportunity to visit our exhibitors, see the latest in products and services, and join in the Key Box fun. You won't want to miss it. Exhibitors have a certain number of keys and even fewer will open the boxes, which they can provide to their booth visitors, until they run out. Key boxes are filled with fun prizes. Get a key from an exhibitor and try your luck to win fun prizes. |
| Friday - May 27, 2022 | |
| 8:30 a.m. - 9:30 a.m. |
Full Breakfast - Champagne, Bloody Marys and Peer Networking Sponsored by: Teleperformance, LexisNexis® Risk Solutions, Loss Prevention Services Join breakfast tables and chat with peers involved in PowerSports Finance, Bankruptcy, Credit Unions, Millennials Peers and other specialty groups, or meet other while you dine. |
| 9:30 a.m. - 9:55 a.m. | Last Chance for Exhibitor Demos and Fireside Chats in Exhibit Hall. |
| 10:00 a.m. - 11:40 a.m. |
Creditor's Roundtables Pick 3 Roundtables to Join 30 minutes each: 10:00 AM - 10:30 AM, 10:32 AM - 11:02 AM, 11:04 AM - 11:35 AM. In addition to the quality speakers in our main conference sessions, the Creditor's Roundtables on Friday morning give the attendee the opportunity to choose three different roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting. |
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Auditing Specialty Vendors: Skip/Repo, Bankruptcy, Estate Bev Evancic, Resource Management Services, Inc. Hear ideas for effective auditing and oversight on those specialty niche areas. Learn tips and techniques for developing or enhancing your audit strategies, and areas you should be sure to address for your 2020 oversight. |
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Covid have your delinquency down? What's next for Credit Union Collectors? Dan Picard, Hanscom Federal Credit Union Credit Unions have seen unusual low delinquency during the pandemic. As factors such as inflation, product availability and other pandemic issues affect lending, will we see a spill over into collections in 2022 and beyond? We have enjoyed a period of high resale values for repossessed autos during most of 2021 due to the chip shortage but how will these rising values and the loans being made in 2021 and 2022 affect the next batch of repossessions as delinquency levels begin to rise? Have you seen Open houses in your neighborhood where a newly listed home bring 20-30 potential buyers and 10+ offers above asking price. How will this negatively impact future foreclosures as some of these new homeowners are most certainly starting off over their head financially. Finally, your borrower was delinquent due to Covid. Do you understand your Credit Union wants to make this same member their same auto loan (at the right price of course). |
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Increasing Recovery with Successful Litigation Strategies Cynthia Kolich, OnDeck Effectively managing the litigation on post charge off accounts can not only maximize recoveries but can also mitigate potential risk and PR disasters. Join us to discuss the benefits, challenges and successes of managing a legal network. |
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Lessons from Call Monitoring Ken Evancic, Resource Management Services, Inc. Call monitoring can be so much more than meeting a compliance or QA requirement. Identifying superior performers, or the opposite, identifying opportunities for change – both happen when call monitoring your vendors. Hear and share stories of successful call calibration, and what to do next – with great calls, and the not so great calls. Use call monitoring as a tool to share and advance both the company's culture and the company's concepts for treatment of the customer, and the ultimate outcome will be improved financial and compliance performance and results. |
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Payment Collection Strategies – Text, Web, Self-Service and more Jerad Broaddus, Walt Disney World / Partners Federal Credit Union Join this session to discuss a comprehensive payment strategies including live agent telephone, IVR, and website payments. In addition, the roundtable will explore emerging trends & advancement in text payments and self-service payment negotiation tools. |
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Regulation F and Omni Channel Approaches to Collections Dan Erdmann, Kohl's Shelly Votaw, Kohl's Collection organizations have adapted to operating in a Regulation F environment in several different ways. Additional importance and focus has been placed on approaches to customer payment and engagement preferences as well as collection strategy. The goal of this roundtable will be to best practice share various approaches and strategies that are being used and/or tested. |
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The Repossession Discussion James Cooper, Santander Consumer USA Join this roundtable to discuss the current trends in repossessions, and some key elements, such as: unintended repossessions, breach of peace and voluntary surrender. |
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Understanding Compliance Testing and Monitoring Cynthia Victory, U.S. Bank Compliance Testing and Monitoring is a valuable method to ensure your organization adheres to regulatory requirements and servicing standards. Compliance monitoring can go beyond sample based quality assurance and control reviews. This discussion will feature topics such as sampling standards, confidence levels, and ways to use data to monitor ongoing compliance. |
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Vendor Management - Liquidation and Performance Metrics Brian Donahue, Regions Bank How often are you reviewing your vendors performance? (weekly/monthly/quarterly?) What metrics / measurements are you looking at : liquidation rates, compliance, turn around time, complaints, amount of time servicing relationship, lawsuits brought on by agencies? Do have performance standards set? What is ramifications for not meeting expectations? Is there a benchmark/champion challenge environment? Exit strategies? Please join me in discussing these topics and challenges you are facing within your organization pertaining to Third Party Vendor management. |
| 11:40 a.m. - 12:00 p.m. |
Cyber Cafe Sponsored Laptop Drawing and Closing Remarks Attending creditors are eligible for the Cyber Cafe Sponsored laptop drawing. Vendors, sponsors and exhibitors are not eligible to win. Winners must be present to win. |
| 12:00 p.m. |
Bento Box Lunch Networking Sponsored by: First Credit Services Inc., L J Ross Associates Stay, eat and enjoy with peers, or grab your lunch box |
| 12:00 p.m. | Conference Concludes |
Collection and Recovery Solutions
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