Topic: Recovery Management Network Sessions (RMN) - Moderator
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals.

Biography:
Craig Paterson is the SVP Specialty Operations at GM Financial. His various roles at GM Financial include: VP of Servicing, Outsourcing and Vendor Management, VP of Vendor Compliance, and VP of Collection.
He holds a BS in Business from Bowling Green State University.

Topic: Oversight and Remediation
Vendor management related topics and discussion

Biography:
Dennis Cruit is a 38 year veteran in the credit & collections industry.

Currently, Dennis has spent the last 18 years with Southeast Toyota Finance as the Senior Director of Collections. Prior to that, he spent 12 years in the 3rd party collection agency world at the Vice President and Director levels for several different agencies; including taking NARS, a St. Louis based agency, into one of the nation’s top 20. Earlier in his career he spent years with MCI Telecom and Citicorp Mortgage. He holds a BS degree from Lindenwood University in St. Louis, MO.

Topic: Oversight and Remediation
Vendor management related topics and discussion

Biography:
Michael Hollis is Vice President, Operations for Southeast Toyota Finance. He has 28 years of captive automotive finance experience. In his Vice President role, his oversight encompasses strategic initiatives to further enhance overall efficiency, customer and dealer experience, and loss mitigation, including responsibilities ranging from customer service, collections, and lease processing. He holds his MBA from the University of Alabama at Birmingham.

Topic: Regulation F Impacts On The Creditor

Biography:
Chris Straiter is the Director, Asset Loss Management for BECU in Washington State. His responsibilities include leadership of the Internal Recovery, Agency Outsourcing, as well as Bankruptcy, Foreclosure/REO, and Legal collections teams. Prior to joining BECU, Chris was the CCO at Sentry Credit, Inc. an ARM firm based out of Everett, WA, with responsibilities including Compliance, Voice Analytics, Complaint Management and Quality Assurance. Chris’ previous roles have included managing agency performance for a number of 3rd party collection agency relationships with American Express, focusing on operational improvements, collector and leader development, and enhancing controls and compliance.

Prior to joining American Express, Chris was an important part of the consulting, audit and conference operation at Resource Management Services, Inc., where he helped develop and present their Recovery Management Strategies and Techniques sessions, as well as developing conference content and various client operational audits. His recovery management experience began at Bank of America. His 13 year tenure there included ATM Risk Management, Agency Liaison, and extensive experience in Agency Audit and Agency Performance Management. Chris maintains a CRCP certification from RMAi.