ACI Worldwide
Darcy Locke

As an unrivaled leader in the billing and payments space, ACI offers the ACI Speedpay solution, which innovates billing and payment options for customers and clients alike. The ACI Speedpay solution is a trailblazer in the industry, offering the most advanced features and services for clients in the mortgage industry and thousands of businesses rely on the solution to provide customers with secure, convenient billing and payment options.

ACI Worldwide powers electronic payments for over 5,100 organizations around the world. The ACI Speedpay solution enables customers to electronically present bills and collect payments from consumers through a modern, secure platform.

Automated Collection Services, Inc.
Ian Ferguson

Automated Collection Services, Inc. (ACSI) is a Tennessee-based recovery agency established in 1988. We provide nationwide debt collection services to financial-retail creditor market. We have an exceptional culture of high service standards for clients who wish to team with a recovery agency that values its own and its clients' reputations. Our clients' satisfaction with our services is the single most important motivator for us and the benchmark by which we evaluate our work product, customer service achievements, and performance references.

We are proud to have a “A+” Better Business Bureau rating. In Tennessee, we were named to the Tennessean's Top Workplace List as voted for by our employees for 2014-2019 and the only collection agency to make this list.

CARFAX Banking Insurance Group
Ian Frame

The CARFAX Banking & Insurance Group assists thousands of banks, credit unions, and other industries in making better decisions throughout the auto loan lifecycle. Collections and recovery professionals use CARFAX to prioritize collections based on vehicle condition and resale potential, and locate and recover delinquent vehicles faster.

CGI
Scott McGee

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments.

In the Credit industry, we have experts across the globe helping clients accelerate digitization and compliance. As the banking world continues to evolve rapidly to adapt to changing market demands, we help clients move to new business models, modernize legacy IT environments, increase security, and become more customer-centric.
CGI offers a comprehensive managed services approach to debt collections that brings together the management of software, business processes and underlying IT into a single cohesive suite. Please feel free to contact us at CGI.Credit.US@cgi.com

ConServe
Fred Lundquist, Vice President of Sales

For over 35 years, ConServe's innovative collection approach has helped our Clients maximize recoveries and reduce pre and post charge-off accounts. Our unique synergy of analytics-driven technologies and skilled collection experts optimizes collection results, increasing your return on investment. Ethics and compliance drive all our activities. We adhere to the highest measures of quality, consistency, and performance standards. Our team is dedicated to Fostering Financial Freedom® by helping your Consumers meet their financial obligations in a way that empowers them with a sense of control and self-esteem. We call our redefined approach The ConServe Advantage®; we invite you to experience the difference yourself.

DCM Services
Chris Stanley & Matt Rehnelt

Inspired to create solutions.

At DCM Services, we are energized and excited to elevate the accounts receivable industry holistically. Our compliant, results-driven technological solutions extend beyond products and services. We create specialty solutions to positively impact our clients, their customers, and their customers' families.

DialConnection, LLC
Keith Larson

DialConnection delivers the industry's most efficient and compliant omni-channel contact center platform. Your contact strategies and data sources are specific to your agency. So why be forced to use a one-size-fits-all system? DialConnection's approach is unique. We develop a real-time data integration with your collections system tailored to your requirements, eliminating the need for daily manual data imports while significantly improving compliance and minimizing consumer PII stored outside your network. DialConnection's industry leading CFPB Reg F consumer preferences management allows agents to easily communicate using the consumer's preferred channel during his/her/their preferred contact times. Our platform can be deployed as a cloud or premise solution. Ask us about our 90-day risk-free trial offer.

DRN
Jeremiah Wheeler

Digital Recognition Network, DRN, fuels revenue, growth, and streamlined work processes for the top names in auto lending and insurance. Our story is how DRNsights, our exclusive vehicle location data, and analytics, helps customers know more, faster. With DRNsights we help our customers reach their customers, locate their assets, prioritize collections activity, and manage risk.

Enformion
David Morton

Enformion, your Intelligence Provider. We provide data and intelligence to government and commercial organizations, with more than 6,000 data sources and 120 billion records. Our expertise in aggregating and matching disparate data sets is powered by billions of public and proprietary data records to provide accurate, up-to-date information, building out the most comprehensive profile about individuals in the United States. Built on next-generation technology and data solutions, the powerful search technology and best-in-class innovation to deliver billions of records via the investigative cloud-based platform, API, and batch processing solutions.

Epicenter Technologies
Altaf Sayed

A sound Accounts Receivable Management practice is indispensable for maximizing returns and reducing cost. With over 18 years of ARM expertise, Epicenter is a leading provider of Outsourced services based in India and has been a preferred partner of leading Fortune 500 companies across sectors helping reduce Cost of Collections by over 30%, while all risks and compliance expectations are comprehensively covered and mitigated. In our cost-optimized outsourced solution we provide competent dedicated collectors to work as an extension of your organization, duplicating your operations, quality and compliance processes backed by industry best practices and a robust governance framework

EverChain
Corporate Contact:  Matthew Wratten, Founder & CEO
Main Contact:  Jennifer Andrews, Chief Marketing Officer

EverChain® is the only fintech enabling creditors to compliantly monetize their non-performing accounts safely, efficiently, and reliably. Based in Henderson, Nevada, EverChain has been disrupting the debt industry for over a decade with their innovative technology-based, compliance-centric approach to recovery. The EverChain Recovery Management Suite consists of an online management platform (formerly DebtTrader®); the largest certified marketplace of sellers, buyers, and collection agencies; and an in-house team of compliance auditors and analysts.

EverChain's mission has always been to protect the consumer (and the creditor) by leveraging technology to ensure compliance. Technology also simplifies processes for both the buyer and the originating creditor. Certified Buyers can score and bid on portfolios with the click of a button. Creditors can leverage historical data to determine optimal timing for internal collections, third party assignments and sale. They can secure bids, complete due diligence, deliver funding, and manage post-sale requests all from an online portal. In today's regulatory environment managing sold accounts post-sale is just as important as making sure you are selling to compliant investors. The EverChain® post-sale manager simplifies the process of tracking all items in one place. Putbacks, buybacks, media requests, and complaints can all be processed through the platform to ensure timely, accurate and complete response. Whether you are a buyer or a creditor, EverChain is everything you need to optimize compliant recovery.

FMS Inc.
Terry White

FMS, Inc. is a full service receivables management company headquartered in Tulsa, Oklahoma. For nearly 27 years FMS has provided high quality collection services to all industries including financial services, educational loans and health care. Our services also include short and long term customer service for various verticals and industries. FMS also has offices in Los Angeles, California and Boise, Idaho. FMS will get the “Best Possible Arrangements” for your company and execute high level communication services creating optimum results.

FRS
Wayne Kantola

You have heard about FRS for years! We have been a stellar performer in the industry for over 23 years serving the top Debt Buyers and Creditors. We work Credit Card, Retail, FinTech, Student Loans, Debt Settlement, Auto, Small Balance, and Pre-Legal accounts. We can work accounts onshore or offshore. Learn why FRS succeeds in recoveries and shines in compliance. Isn't it time to find out what some of your peers already know? It Pays to Work with Us! Find the answers by sending an email to Marketing@fin-rec.com.

Genesys
Cristopher Bjelajac

From originating creditors to debt buyers and third-party agencies, Latitude by Genesys makes collections easy.  Systematically manage account assignment, segmentation and exception handling for any process — whether it's collections, litigation or recovery.

Hatteras FocusOne
Linda Woodward

FocusOne is a division of Hatteras, Inc., a WBENC certified woman-owned full service design, data, print, mail & electronic communication delivery company founded in 1977. A leading communication delivery company designed to improve operation and revenue recovery for customers in the accounts receivable management market, healthcare, and federal, state, and local governments. Our facility is more than 80,000 square feet of production space; utilizing HP high speed inkjet, digital presses and Pitney Bowes Flowmaster mail inserters to produce and mail over 8 million unique variable mail pieces per month for the financial, healthcare, marketing, and public sectors.

IC System
Scott Westin

IC System, family owned since 1938, provides accounts receivable management services for thousands of clients. Our goal is to be the best, most trusted provider of revenue cycle services. Headquartered in St. Paul, MN, IC System also has a branch office in La Crosse, WI.

LiveVox
Lily Nguyen

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today's digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.

Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia.

To learn more, visit www.LiveVox.com. email us at info@livevox.com.

MBSi Corp.
Phil Hanks

MBSi, an Agero company, has been delivering web-based and mobile app software solutions in the auto finance industry since 2003. Our goal is to provide customers with the tools to efficiently, effectively and securely manage their businesses. MBSi legacy case management products include: iRepo, Re-Pros, My Recover System (MRS), Recovery Connect, and RC Mobile as well as compliance management products: Vendor Transparency and Compliance Made Easy. We pride ourselves on offering the most comprehensive asset recovery software solutions for lenders, agents and national forwarders in our field. MBSi is Driven to Serve You Better.

NCB Management Services, Inc.
Ralph Liberio

NCB Management Services, Inc. was established in 1994 and is headquartered in Trevose, PA with satellite offices in Jacksonville, FL, Sioux Falls, SD, and Lincoln, NE. NCB is a well-recognized, admired and a leader in the Accounts Receivable Management (ARM) Organization. NCB is a well-respected National Collection Agency as well as a National Debt Buyer of Unsecured Consumer Credit Products and Asset Classes. NCB is a customer-centric, regulatory compliant organization with a robust infrastructure, who has blended many years of ARM experience with the latest in new information systems and communication technology. NCB has developed a reputation as consistently being a valued business partner and performer in a wide variety of applications. Providing superior customer interaction and achieving maximum results, while protecting our clients valued reputation, are among our highest priorities. For more information please contact NCB at debtsales@ncbi.com.

NES
Scott Pollak

National Enterprise Systems, Inc. (NES) was established in 1987 by Ernest R. Pollak, as a full-service debt collection agency. In January 1999, Mr. Pollak, a 38 year veteran of the collection industry, became President of NES. Mr. Pollak's sincere, hands-on approach to the needs of clients and keen awareness of industry trends has resulted in the continual growth and development of NES, its management team, and its employees.

NES is able to collect in all fifty states and offers a full range of accounts receivable management services to credit grantors nationwide from the financial services, retail, automotive, and telecommunications industries as well as higher education clients and government agencies.

NobelBiz
Mike McGuire

Backed by over 20 years of experience, NobelBiz is a leading telecom and contact center technology company, delivering tailored solutions for debt collection agencies and contact centers around the globe. Their Omni channel collections communication system helps collectors save time, reduce workload and boost recovery rates; all from a single dashboard.

NPC
Doug Easly

NPC's Collection Letter Outsourcing Solutions help large Original and 1st party creditors like you streamline and automate your collection letter processes with a single-source solution so you can focus on maximizing revenue recovery for your clients. We work with you throughout the receivables communications lifecycle – content/change management; data hygiene; print and mail communications; return mail processing; and document archiving, retrieval and Portal storage - saving you valuable time and money, while helping you maintain 100% regulatory compliance through our rigorous standards and controls for cyber & physical security.

Optio Solutions, LLC
Todd Volkers

Optio Solutions, LLC is a national debt collection agency focused on improving its clients' return on investment, brand protection, and customer retention. Optio services several industries by leveraging a framework of financial services experience, a comprehensive compliance management system, advanced collections technology, and the latest data security certifications. The agency is a member of the California Association of Collectors and ACA International where it maintains PPMS certification (one of only 48 companies worldwide). Optio operates in multiple time zones from its call centers in Petaluma, Calif. and Fargo, N.D., and can quickly onboard national clients with individualized collection strategies.

Paymentus
Jerry Portocalis

Paymentus is the premier provider of electronic bill presentment and payment services for more than 1500 clients leading the Mortgage, Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes digital wallets, online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.

PaymentVision
Rob Mengarelli

PaymentVision, a division of Autoscribe Corporation, is a biller-direct, PCI-certified, electronic payment gateway provider and payment processor. PaymentVision offers clients the unified ability to accept all forms of payment - check, ACH, cash, and credit or debit card payments, through their call center, automated phone system, online, mobile, in-person, text, or kiosk.

PaymentVision solutions handle billions of dollars for thousands of financial institutions, large and small nationwide including, credit unions, banks, consumer finance, law firms, and collection agencies.

PayNearMe
Bruce Gaskill, Director of Sales

PayNearMe is the modern and reliable payments platform that lets your customers pay how, when and where they want. Accept cash, debit, credit, ACH and mobile-first payment methods including Apple Pay and Google Pay — all with a single platform.

PayNearMe builds innovative technology with an emphasis on user experience, customer satisfaction and reliability so you can collect every payment, every time.

Learn more at www.paynearme.com.

Phin Solutions, Inc.
Todd Hinrichs

Phin Solutions, LLC is an information services and software company that has been serving the credit and collections marketplace since July of 2000. Phin Solutions provides compliance information and consulting services to its customers through its Vigilant- CMSsm platform. Our primary focus is compliance monitoring services that help businesses better manage their customer portfolios and avoid Bankruptcy Stay, FDCPA, SCRA, and TCPA violations. Our services are delivered through

Our Compliance Monitoring Services include:
• Bankruptcy Information
• Deceased Information
• Active Duty Military Verification
• Consumer Complaint Identification (Litigious Debtors)
• Phone Verification

Additional Services:
• Address Append Services
• Contact-ability and Collection Scores
• Telephone Append Services

Resource Management Services, Inc.
Bev Evancic, Senior Vice President

RevSpring,Inc
Chris Ohde

RevSpring leads the market in financial communications and payment solutions that inspire action – from the front office, to the back office, to the collections office. North America's leading healthcare organizations, revenue cycle management and accounts receivables management companies trust RevSpring to maximize their financial results through dynamic and personalized print, online, phone, email and text communications and payment options. Using proprietary data analytics to tailor the engagement workflows to fit individual circumstances and preferences, RevSpring solutions improve the consumer financial experience and drive better outcomes.

To learn more, visit www.revspringinc.com. For information about RevSpring's expertise and focus in Accounts Receivables Management, visit https://revspringinc.com/financial-services/, email info@revspringinc.com or call 248.567.7300

Solutions By Text
Mike Rodgers

Solutions by Text was founded in 2008 with the mission to deliver impactful conversational messaging and convenient payment partner solutions that are rich, real-time, and compliant. SBT is the only compliance-first provider of enterprise texting solutions in the market. For more information, visit www.solutionsbytext.com.

SuccessKPI
Nathan Anderson

SuccessKPI helps contact centers improve business outcomes and efficiency, while transforming the customer and agent experience. We do this by unifying cross-channel Conversation Analytics, Speech & Text Analytics, Quality Management and outcome data providing a 360 degree view of the customer and agent experience. SuccessKPI drastically reduces workload by putting AI and Machine Learning to work with business user friendly interfaces empowering you to automatically act on conversations in real time and to deliver broad based insights.
Our open data model allows you to easily get data in, get data out to represent any visualization needed and ultimately to blend traditional contact center data to tackle business analysis that previously required multiple tools and manual integration. The SuccessKPI platform is highly scalable and secure, capable of serving contact centers with 100 to 10,000 agents and is third party certified SOCII and PCI compliant.

Superlative RM
Brittany Terrill

Superlative RM is a National Receivables Management Firm partnering with Original Creditors, Debt Buyers, Revenue Cycle Management Systems, and Fintech/Marketplace Lenders to decrease account delinquency while providing a better customer experience. Being an aligned partner with Superlative RM allows businesses to stay focused on their core business.

TCN
McKay Bird

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN's contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.

Telrock Systems, Inc.
Rob Fite

Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions for creditors and 3rd party consumer collections organizations wanting improved functionality and smarter capabilities. Our flagship solution, Optimus, is an enterprise-wide collections and recovery software platform built new from the ground up. It leverages open-source technology, powerful cloud computing, PCI DSS compliance, and more intelligent designs resulting in the broadest and richest collections and recovery Software-as- a-Service (SaaS) offering in the market. We provide our solutions in North America from our Atlanta office, and in Europe, Middle East, and Africa (EMEA) from our London, UK office.

Total CollectR LLC
Kim Massey

Total CollectR is a white-label solution that empowers customers to resolve delinquent accounts using the communication channels they prefer. Mimicking the actions of your best agents, Total CollectR leverages next-generation artificial intelligence to improve the customer experience, increase cash collections, and cut costs.

VeriFacts, LLC
Stephanie Clark

VeriFacts is an employee owned and operated business enjoying success for over 30 years. VeriFacts is well known for their cutting-edge technology, innovation, and for raising the bar in the financial industry. It's our hard working, dedicated, and creative employees that sets us apart and makes us the best at what we do. VeriFacts specializes in locating verified employment information to take your recovery strategies to the next level.

VoApps DirectDrop Voicemail
Todd Santa Maria

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer's voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. Agencies using VoApps deliver thousands of voicemails in a matter of minutes. This creates availability for collection agents to field the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in less than two business days!

Williams & Fudge
Clay Mahan

Williams & Fudge is a full service collection agency founded in 1986 and is a family owned business headquartered in Rock Hill, SC. Williams & Fudge performs both first and third party collections. We at Williams & Fudge, Inc. strive to do our best for each of our clients and account holders every single day. We are committed to providing exceptional customer service, respecting the consumer, honoring each other, maintaining ethical conduct and being good citizens within our community.

Windham Professionals
Dave Lubets

Windham Professionals, Inc. is a privately held, family-owned company that was founded in 1982 to provide collection services. Since then, we have been delivering professional, ethical services to hundreds of clients nationwide. Currently, we provide 1st and 3rd party recovery programs that are customized, compliance-driven and customer-centric. Our clients come from different sectors including, but not limited to, higher education, healthcare, commercial, insurance and government. Approximately 400 people are employed across our five offices which are located in Salem, NH; Aston, PA; Hendersonville, TN; Las Vegas, NV; and Fairfield, NJ. Compliance with the rigorous and ever-changing standards that govern the collections industry is woven into our culture and spans across every department. Our Compliance Program promotes honest and ethical behavior and sets checks and balances to measure our success meeting all federal, state, and local regulations applicable to all programs. With Windham, you benefit from the knowledge and experience of a collection agency with the longevity and experience of a large company, with the responsiveness and diligence of a boutique agency.