Slideshow Image 1 Slideshow Image 2 Slideshow Image 3 Slideshow Image 4
SPEAKERS
Speaker Topic and Biography


Bob Belair
Arnall Golden Gregory LLP
Session: Washington and Regulatory Update
Keeping up-to-date with Washington, and the regulatory and legislative changes that affect our world can be a complex, and often difficult task. With Bob Belair and Stuart Pratt on the job, however, this can be less painful. Their insights into the complex issues, the changes, and the contemplated changes have been well appreciated at past events, and we're especially pleased to have these two industry leaders returning to share their ideas and knowledge on the current regulatory and legislative trends, and what to expect from Washington.

About Bob Belair:
Robert R. Belair is a partner and practice leader of the Privacy Practice and co-chair of the Government Relations Practice at Arnall Golden Gregory LLP. Mr. Belair is the Managing Partner of AGG's D.C. office. He is an internationally recognized privacy lawyer with more than three decades of experience and is a frequent writer and speaker on privacy topics.

Mr. Belair focuses his practice on advising clients with all aspects of the privacy policy cycle. This has included drafting legislative language, submitting public comments, and engaging Hill and agency staff on the development of privacy policy. Mr. Belair also focuses his practice on consumer regulatory matters including advising clients on Fair Credit Reporting Act and Fair Debt Collections Practices Act issues and representing clients before the Federal Trade Commission, the Consumer Financial Protection Bureau and the Equal Employment Opportunity Commission. Read More »



Kelli Edmonds
Axcess Financial Services, Inc.
Session: Auto Finance Peer Group Member Roundtable Session

About Kelli Edmonds:
Kelli Edmonds is the Director of Outsourced Collections for Axcess Financial Services, Inc. in Cincinnati, OH. Kelli started her career in the credit and collections industry over 25 years ago, and has held various leadership roles with Chase Auto Finance, Citibank, GE Capital and Sallie Mae. Kelli is Green Belt certified and has a Bachelor’s degree in Business Management from Emporia State University.



Bev Evancic
Vice President, Resource Management Services, Inc.
Session: Auditing Agencies
The creditor has not only the right, but also the responsibility, to audit and review the agency performance. An operational review is an on-site evaluation of an agency's performance in key operational areas. It provides both an efficiency study and a compliance measurement that can be used by the creditor as a management tool. Join this round table to find out more.

About Bev Evancic:
Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.



Ken Evancic
Vice President, Resource Management Services, Inc.
Session: Collection Training and Negotiation
The collections industry has changed and treating the customer the right way is paramount in every customer interaction. How does your organization ensure that every collector knows how to interact with the customer the right way on their very first call? Does your organization have the right collections strategy to ensure every customer is treated the right way? Do you have the right training strategies in place to teach and develop collectors? Join us for this round table discussion to learn how others in the industry answer these questions.

About Ken Evancic:
Ken Evancic is a collections veteran with over 20 years experience, managing more than 1200 collectors, and multiple portfolio types. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
Read More »



Judy Hammond
Resource Management Services, Inc.
Session: Opening Remarks

About Judy Hammond:
Judy Hammond is founder of two corporations, Resource Management Services, Inc., founded in May 1986, and The Debt Marketplace, Inc., founded in 1994. Both corporations specialize in consulting and serving the collection and recovery industry. Her position as a consultant to creditors, and an agency /attorney auditor, as well as a background with two collection agencies, provides a unique perspective of the industry. Resource Management Services concentrates on working with creditors regarding compliance issues as well as maximizing their relationships with collection agencies and attorneys. She is also the producer of two industry conferences: Collection and Recovery Solutions and Debt Connection Symposium and Expo. Judy also co-founded the Debt Buyers' Association. She has a B.S. from Pepperdine University and an MBA from the University of Southern California.



Stuart Pratt
Consumer Data Industry Association
Session: Washington and Regulatory Update
Keeping up-to-date with Washington, and the regulatory and legislative changes that affect our world can be a complex, and often difficult task. With Bob Belair and Stuart Pratt on the job, however, this can be less painful. Their insights into the complex issues, the changes, and the contemplated changes have been well appreciated at past events, and we're especially pleased to have these two industry leaders returning to share their ideas and knowledge on the current regulatory and legislative trends, and what to expect from Washington.

About Stuart Pratt:
Stuart K. Pratt is President and CEO of the Consumer Data Industry Association, headquartered in Washington, D.C. CDIA, is the international trade association representing over 300 consumer data companies that provide fraud prevention and risk management products, credit and mortgage reports, tenant and employment screening services, check fraud and verification services, and collection services to hundreds of thousands of customers across the United States and the globe.

Mr. Pratt is the principal spokesman for the industry. As such, he testifies regularly before the U.S. Congress, represents the industry in the international market and interacts with the major media outlets. He has advised presidential and gubernatorial task forces on the importance of the free flow of information to the U.S. economy, and represented the industry as an advisor to the U.S. Department of Commerce on European Union-U.S. Safe Harbor negotiations. Pratt has participated in World Bank forums on credit reporting in developing economies and counseled private and government entities overseas on credit reporting issues. He also speaks frequently on the subjects of consumer data law, policy and business practices at domestic and international forums, including most recently programs in Cape Town and Berlin.
Read More »



Ken Rowen
Western Dental / Brident
Session: Debt Collection and the Latino Community
This session will provide a recap of the FTC/CFPB’s Debt Collection and the Latino Community Roundtable although with ideas and implementation for a successful outreach program.

About Ken Rowen:
Ken is a Director of Collections for Western Dental Services / Brident Dental & Orthodontics and supports more 300+ offices in California, Texas, Arizona and Nevada. Western Dental has a client base with a significant segment of Latinos and limited English proficiency customers. In his current role, Ken is responsible for 100+ team members in both domestic and offshore call center environments. Ken’s professional career includes management of accounts receivable, collections, credit and customer service. Prior to joining Western Dental Services, Ken's experience has included the Vice President for Account Services for Quality Systems and the Wholesale Accounts Receivable Manager for Alliance Imaging. Ken possesses a MBA in Finance along with graduate degrees in psychology.



Andrew Schorn
USAA Federal Savings Bank
Session: Balancing the Insource and the Outsource
The decision to outsource work has been debated for years from a financial perspective, but most complaints about outsourcing are not about the financials, but rather about the employee and customer experience. What else should you be considering in your decision to outsource? Outsourcing has an impact that touches production, financials, retention/attrition, employee morale as well as the customer experience. Being able to recognize and quantify these impacts should help you make an holistic, informed decision.

About Andrew Schorn:
Schorn brings nearly 30 years of hands-on industry and operational experience to his role at USAA. As the leader of Agency Management in the Federal Savings Bank, Schorn leads the outsource agency vendor performance management team.

Prior to joining USAA, Schorn worked as a Consultant to the financial services industry where he provided reviews and operational expertise to both US and UK based banks in the credit card, mortgage, home equity, auto collection and loss mitigation operations areas.
Read More »



Brian Spruiell
USAA Federal Savings Bank
Session: Avoiding the Pendulum Swing - Balancing Financial Performance with Compliance

About Brian Spruiell:
Brian has 17 years of collection experience with 7 years in Vendor Management supporting Credit Card, Consumer Loan, DDA, and Home Equity recovery products at USAA FSB. Brian currently manages a team responsible for 22 third party vendors. Brian has a Bachelors degree in Organizational Development from the University of the Incarnate Word.

All images and content, unless otherwise noted, are copyrighted and a product of Resource Management Services, Inc., and may not be used without permission.
Some artwork is trademarked and copyrighted by their respective owners and noted where known.
No images or content on this site may be reproduced or distributed without consent of Resource Management Services, Inc. or the copyright holder.
CRS and Collection and Recovery Solutions are service marks of Resource Management Services, Inc.
10440 Pioneer Blvd. #2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.