Speaker Topic and Biography


Bob Belair
Arnall Golden Gregory LLP
Topic: Washington and Regulatory Update
Keeping up-to-date with Washington, and the regulatory changes that affect our world can be a complex, and often difficult task. This panel moderated by Bob Belair will address regulatory concerns and changes as well as what's new in Washington.

Biography:
Robert R. Belair is a partner and practice leader of the Privacy Practice and co-chair of the Government Relations Practice at Arnall Golden Gregory LLP. Mr. Belair is the Managing Partner of AGG's D.C. office. He is an internationally recognized privacy lawyer with more than three decades of experience and is a frequent writer and speaker on privacy topics.

Mr. Belair focuses his practice on advising clients with all aspects of the privacy policy cycle. This has included drafting legislative language, submitting public comments, and engaging Hill and agency staff on the development of privacy policy. Mr. Belair also focuses his practice on consumer regulatory matters including advising clients on Fair Credit Reporting Act and Fair Debt Collections Practices Act issues and representing clients before the Federal Trade Commission, the Consumer Financial Protection Bureau and the Equal Employment Opportunity Commission.
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Melissa Benitez
First Flight Federal Credit Union

Topic: Managing Delinquency - Early Stage Through Charge-Off Risk

Biography: Melissa Benitez has over 9 years’ experience in the collections industry operating as both a collector for a third-party law firm and now the Senior Manager of an internal collections department that utilizes in-house collection processes, repossession, and recovery and the management of third-party collection vendors. Melissa has worked in the legal sphere of third party collections with extensive experience in strategy and skip tracing in addition to legal collections. Melissa has designed and implemented strategies in legal collections to determine the effectiveness of lawsuits. Melissa has also designed training programs for new and experienced collectors.



Anthony "A.B." Bourke
Renowned Entrepreneur, and CEO of Mach 2 Consulting

Topic: "Leadership and Performance at Mach 2"
All great leaders have a system for driving peak performance. Veteran airman and business speaker Bourke offers your leaders the straightforward, critical tools that U.S. fighter pilots employ to lead their wingmen into the demanding environment of aerial combat. Learn how the best fighter squadrons and the best businesses in the world hire future leaders, how they train those individuals, and how they promote a process of continuous improvement to stay one step ahead of the competition.

Biography: Anthony “A.B.” Bourke is a highly experienced F-16 fighter pilot having flown tactical missions in countries all over the world. He has accumulated more than 2,700 hours of flight time in numerous high performance aircrafts and is one of the first pilots to fly his F-16 over New York City in the homeland defense efforts on September 11th.

Following his impressive military service, “A.B.” applied the tools and techniques that made him one of our nation’s premier fighter pilots to the competitive world of business. Early in his professional career he earned the distinction of top producing mortgage banker in the Western US for a prominent lending institution. His success in the mortgage industry led to many new opportunities, including a California based start-up company where he led a team of 40 professionals that increased revenue from $500,000 to $65M in only three years.
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Mark Cavin

Topic: Rethinking Nearshore and Offshore Solutions
Is “Nearshore and Offshore” still a viable option given the current regulatory and political environments? Customer Experience at all service levels, whether they are In-house or Outsourced, Off-Shore or On-Shore require an integrated solution, so the credit grantor / originator is completely in control of all data and servicing of the entire customers’ life cycle, ensuring compliance and protection of the company’s brand. Join this session to discuss current trends and successes in this area.

Biography: Mark J. Cavin, a Financial Services Executive is an Industry. Mark has an extensive background in Consumer, Student and Commercial loan collections having lead Internal Bank Operations, Collection Agency & Law Firms Operations, and Debt Purchasing Servicing, as well as, built and deployed Nearshore and Offshore Operations. Mark held senior level positions with Union Bank of California, Arrow Financial Services, Sallie Mae, Asset Acceptance Corporation, Jefferson Capital, and founded Collection Intelligence Inc., a Management Consulting firm that provided services to several fortune 500 domestic and international companies such as, Mitsubishi Credit of America, Resource Management Services, First Premier Bankcard, Thornton American Holdings, CGI Technology in the US, and Hopers (Brazil), Arrow Global (UK) and Arrow Canada internationally.



Krystle Cunningham
Cato Corporation

Topic: Collections in a Compliance Driven World
As industry trends echo Former US Deputy Attorney General Paul McNulty’s message of “If you think compliance is expensive, try non-compliance”, creditors and vendors alike continue to tighten policies while building compliance management systems. Compliance has subsequently been presented as a hurdle to Collection’s goals & mission. This presentation aims to breakdown this perception and provide tools for managing collection teams to embrace compliance directives alongside collection goals.

Biography: Krystle Cunningham is a proven personnel manager with both first-party and third-party collections experience. She has overseen numerous areas within the collections arena including call center operations, call monitoring, collection strategy, dialer maintenance & scheduling, legal judgment enforcement in the forms of garnishment & execution, skip trace and vendor management.
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Barry Dumser
First Citizens Bank

Topic: New Mortgage Reform Act CFPB rules. Bankruptcy, Successors in Interest and Periodic Statements
The CFPB has amended REG X and REG Z and promulgated new rules and clarifications concerning the Mortgage Reform Act of 2013 (which changes become effective September 2017 and March of 2018). These changes affect consumer purpose closed-end loans secured by the residence of a borrower. In this discussion we will explore the implications and requirements affecting these type loans specifically regarding those affected by the bankruptcy of a borrower and loans where our collateral has been conveyed to a non-obligor/borrower referred to as “successors in interest”(predominantly, but not exclusively, deceased borrower matters). Also discussed will be the periodic statement rendering requirements of these matters. We will key on ways we can make these complicated changes simpler to understand and with which to comply.

Biography: As Senior Vice President of First Citizens Bank, Mr. Dumser manages the Default Litigation Unit comprised of Bankruptcy and Deceased Borrower matters for First Citizens Bank and Trust Company in addition to In-house Counsel to the Credit Resolution Group which includes all aspects of defaulted Consumer and Commercial loans and mortgages.
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Bev Evancic
Resource Management Services, Inc.

Topic: Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop

Biography: Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.



Ken Evancic
Resource Management Services, Inc.

Topic: Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop

Biography: Ken Evancic is a collections veteran with over 20 years experience, managing more than 1200 collectors, and multiple portfolio types. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
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Judy Hammond
Resource Management Services, Inc.

Topic: Opening Remarks

Biography: Judy Hammond is founder of two corporations, Resource Management Services, Inc., founded in May 1986, and The Debt Marketplace, Inc., founded in 1994. Both corporations specialize in consulting and serving the collection and recovery industry.

As President of Resource Management Services, Inc. , she has more than 25 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors' internal collection and recovery operations as well as collection agencies and attorneys.

She has worked generally with the top banks/financial institutions, utilities and telcoms, (and their vendors) and has conducted Best Practices projects through Visa, USA.
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Thomas A. Lee III
Becket & Lee

Topic: Bankruptcy - Issues and Updates

Biography: After law school, Mr. Lee spent two years practicing in the area of workers’ compensation and other general practice matters in New Jersey. In 1988, he joined Milton Becket & Associates, which later became Becket & Lee. As a Managing Partner, Tom focuses on client and industry relations, internal operations, and analytics. Having represented creditors for 29 years, Tom is a frequently requested speaker at bankruptcy seminars and conferences for bankruptcy professionals, as well as for bankers and collectors. He also works extensively with trustees and other industry professionals, providing his expertise on bankruptcy related projects of national significance.



Oscar Marquis
Oscar Marquis & Associates

Topic: Anti-Trust Attorney

Biography: Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as and Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters.

Mr. Marquis served as General Counsel of Trans Union LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair.
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Debbie Venderley
Hyundai Capital America

Topic: Auto Finance Peer Group Member Roundtable Session
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.

Biography: Debbie Venderley's 25+ year career in banking and collections has spanned both mortgage and auto finance with leadership roles at Bank of America, New Century Mortgage, Triad Financial, and currently Hyundai Capital America. Recently appointed to lead the Compliance Letter department and continues to manage the vendor daily operations and performance, Debbie has managed Bankruptcy & Recovery departments, 3rd party oversight, and vendor management for a network of over 100 Collection, Recovery, attorney and Remarketing vendors.



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